Complaint Review: Tanner Transmissions

My story could have been worse if I have left my car at Tanner Transmissions. However, based on my first experience with the service desk I was fortunate enough to escape without any cost.

Last winter, I researched for about one week looking for the right place to take my car for transmission work. I have a late model 740i and parts are expensive and not just any shop will service this car.

Finally, I agreed to take my car to TT. I asked them to purchase the parts 1 week in advance. Several days later, I received a call from the service desk asking me to bring in the car because the part has arrived. So I talk to my brother-in-law and he politely gave me a ride after work top help me to drop my car off.

When I arrived at the service desk, I discovered that the service clerk had NOT received the parts for my car. He insisted that I leave the car and that the parts would arrive shortly. I called his bluff and ignored his advice and after a few minutes blowing off steam, I decided to leave with my car. After that experience, I can also testify that TT is not all it is made out to be and I will never take my car back to them.

John
Salt Lake City, Utah
U.S.A.