Complaint Review: Tapjoy

My first experience with this company went smoothly so I thought I would try it again with another offer.  However, I am guessing this is a typical "Hook, Line & Sinker" method many companies use to get us sucked in to believing they will "Honor" their word and/or offers.

I fully completed an offer, and have actually received my first book that I had on my reading list from the offer below as copied form the offer wall:

Tapjoy ID # = 02MSPRD_329548372 Offer Name = Become a Book of the Month Club 2 subscriber and get FREE books! within 1-2 days 02/16/2011 Status = Viewed Unconfirmed

Hence here is my Welcome email from BOMC2 below:

Start Saving On BOMC2's Bestsellers
Wednesday, February 16, 2011 1:15 AM

From:

This sender is DomainKeys verified"BOMC2" <
Add sender to Contacts

To:

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Account

Welcome to BOMC2®!

Dear
We're delighted to welcome you to BOMC2®!

Now that you've joined,we look forward to sharing the latest bestsellers by your favorite authors.
You can expect us to be in touch with you by email when we have a great deal or recommendation to share with you.
Once again, welcome to the Club. Your enrollment offer should be arriving shortly.

Start saving today-

Get up to 50% off publishers' edition prices

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Your username is
Please use the password you created at sign up.

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___________________________________
After receiving the first response from Tapjoy below:
[#FXE-514967]: YoVille FB -2MSPRD_329548372
Saturday, February 19, 2011 11:47 AM

From:
"Tapjoy Support" <
Add sender to Contacts

To:
Thank you for contacting us. This is an automated response confirming  the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: FXE-514967

Subject: YoVille FB -2MSPRD_329548372

 Transaction ID: 02MSPRD_329548372
 Offer Name: Book of the Month Club 2 - ADT 11.25/09
 Offer Date: 2011-02-16 01:03:32
 Application: YoVille FB
 User ID: EWc6cgcw3SSps_wNJpSCzceGOEs

Regards,
Tapjoy Support
__________________________________

I then responded with this message to them:
Re: [#FXE-514967]: YoVille FB -2MSPRD_329548372
Sunday, February 20, 2011 4:27 AM

From:View contact details

To:
What is this your not gonna respond?

--- On Sat, 2/19/11, Tapjoy Support <> wrote:

From: Tapjoy Support <>
Subject: [#FXE-514967]: YoVille FB -2MSPRD_329548372
To:
Date: Saturday, February 19, 2011, 11:47 AM

Thank you for contacting us. This is an automated response confirming  the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.


Ticket ID: FXE-514967

 Subject: YoVille FB -2MSPRD_329548372

Transaction ID: 02MSPRD_329548372
Offer Name: Book of the Month Club 2 - ADT 11.25/09
   Offer Date: 2011-02-16 01:03:32
   Application: YoVille FB
   User ID: EWc6cgcw3SSps_wNJpSCzceGOEs

Regards,
Tapjoy Support
________________________________

If you look at the dates of the emails it had bee a few days before I had gotten any feedback from a live person!  Then I received this message below:

[#FXE-514967]: YoVille FB -2MSPRD_329548372
Sunday, February 20, 2011 4:50 AM

From:
"Tapjoy Support" <>
Add sender to Contacts

To:
Hi,
Unfortunately, the proof of completion you have previously provided is insufficient for us to confirm this offer. Please be sure you have followed the offer instructions fully and are providing valid proof of completion for the offer you have selected.

Please provide one of the following forms of documentation or other proof that clearly shows the offer has been completed:

- Complete Offer confirmation email, including the merchant Order number.

- Copy of purchase order or receipt

- Confirmation SMS text message

- Screenshot of offer completion page

- Screenshot of installed application

- or screenshot of credit/debit transactions from your account (please delete all confidential information before forwarding).

Once we have received and verified your confirmation proof, your account will be credited.

If you wish to report an issue for a different offer you have taken, please return to your "Missing Points" page and click the "Contact Tapjoy" link next to the offer you wish to report. Please only submit one issue per a ticket. If you have already submitted a ticket, you may simply reply to the auto-response you should have received.

If you have any questions, please let us know!

Thank you,
Tapjoy Support

Ticket Details
              (User) Posted On: 19 Feb 2011 4:47 PM
Ticket ID: FXE-514967

Transaction ID: 02MSPRD_329548372
Offer Name: Book of the Month Club 2 - ADT 11.25/09
Offer Date: 2011-02-16 01:03:32
Application: YoVille FB
User ID: EWc6cgcw3SSps_wNJpSCzceGOEs
Original Message:

Body: This is the second time I have contacted you. I completed this and received the welcome email! So where is my YOCASH????

__________________________________

Welcome to BOMC2®!
Dear
We're delighted to welcome you to BOMC2®!
Now that you've joined, we look forward to sharing the latest bestsellers by your favorite authors.
You can expect us to be in touch with you by email when we have a great deal or recommendation to share with you.
Once again, welcome to the Club. Your enrollment offer should be arriving shortly.
Start saving today-

Get up to 50% off publishers' edition prices

Account Information

Your username is

Please use the password you created at sign up.

============ Offer Details ===========

Name:

Email:

User ID: EWc6cgcw3SSps_wNJpSCzceGOEs

Application: YoVille FB

Offer Name: Become a Book of the Month Club 2 subscriber and get FREE books!

Offer Date: 02/16/2011

Offer Amount: 127

Problem Type: Missing points/Completed offer not credited

Tapjoy ID: 02MSPRD_329548372

Other IDs:
______________________________________________________
I then logged onto my NEW account with BCOM2 and took some screen shoots as proof with dates I started etc. and sent this back to them:

Re: [#FXE-514967]: YoVille FB -2MSPRD_329548372
Sunday, February 20, 2011 5:29 AM
From:
"" <>
View contact details

To:
tapjoy

Message contains attachments

3 Files (431KB) | Download All


BOMC2 Welcome email.jpgBOMC2 Account Status first book sent edited to remove account number.jpgBOMC2 Account Transactions edited to remove account number.jpg WTF!!! I copied and pasted the WELCOME email they sent me
as for a completed screen shot of the sorts saying it was completed it didn't I went through the WHOLE process and input my information.  I will be WARNING everyone NOT to fall for your scam of offers!  I copied and pasted the WHOLE email that included the date time and my email and who it was from! If not in this ticket in the first ticket that was submitted because I never got a timely response back! 

Here are afew screen shots the one is the WELCOME EMAIL NOTICE THE DATE AND TIME STAMPED ON TOP = Wednesday, February 16, 2011 1:15 AM (EST TIME) So you know when I JOINED!!!  The other is a screen shot of my Account History!
showing the first book has been shipped out already on the 18TH! I alsowent in to the TRANSACTION HISTORY and took a screen shot.

If I don't see a credit of $127 YoCash I will copy and post this entire email so everyone can see!  As with lets see CNN did a nice story about Zynga's last round of offers last year.  Perhaps I should forward this to them as well?

Let me know if you'd like me to screen shot

--- On Sun, 2/20/11, Tapjoy Support <> wrote:

From: Tapjoy Support <>
Subject: [#FXE-514967]: YoVille FB -2MSPRD_329548372
To:
Date: Sunday, February 20, 2011, 4:50 AM

Hi,
Unfortunately, the proof of completion you have previously provided is insufficient for us to confirm this offer. Please be sure you have followed the offer instructions fully and are providing valid proof of completion for the offer you have selected.

Please provide one of the following forms of documentation or other proof that clearly shows the offer has been completed:

- Complete Offer confirmation email, including the merchant Order number.

- Copy of purchase order or receipt

- Confirmation SMS text message

- Screenshot of offer completion page

- Screenshot of installed application

- or screenshot of credit/debit transactions from your account (please delete all confidential information before forwarding).

Once we have received and verified your confirmation proof, your account will be credited.

If you wish to report an issue for a different offer you have taken, please return to your "Missing Points" page and click the "Contact Tapjoy" link next to the offer you wish to report. Please only submit one issue per a ticket. If you have already submitted a ticket, you may simply reply to the auto-response you should have received.

If you have any questions, please let us know!
Thank you,
Tapjoy Support
Ticket Details
 (User) Posted On: 19 Feb 2011 4:47 PM

Ticket ID: FXE-514967

Transaction ID: 02MSPRD_329548372
Offer Name: Book of the Month Club 2 - ADT 11.25/09
Offer Date: 2011-02-16 01:03:32
Application: YoVille FB
User ID: EWc6cgcw3SSps_wNJpSCzceGOEs
Original Message:

Body: This is the second time I have contacted you. I completed this and received the welcome email! So where is my YOCASH????
__________________________________

Welcome to BOMC2®!

Dear ,
We're delighted to welcome you to BOMC2®!
Now that you've joined, we look forward to sharing the latest bestsellers by your favorite authors.
You can expect us to be in touch with you by email when we have a great deal or recommendation to share with you.
Once again, welcome to the Club. Your enrollment offer should be arriving shortly.
Start saving today-

Get up to 50% off publishers' edition prices

Account Information

Your username is

Please use the password you created at sign up.

============ Offer Details ===========

Name:

Email:

User ID: EWc6cgcw3SSps_wNJpSCzceGOEs

Application: YoVille FB

Offer Name: Become a Book of the Month Club 2 subscriber and get FREE books!

Offer Date: 02/16/2011

Offer Amount: 127

Problem Type: Missing points/Completed offer not credited

Tapjoy ID: 02MSPRD_329548372

Other IDs:

_________________________________________

After submitting that message with attached files/screen shots I then received this message:

[#FXE-514967]: YoVille FB -2MSPRD_329548372
Sunday, February 20, 2011 5:52 AM

From:
"Tapjoy Support" <>
Add sender to Contacts

To:
Hi,
Normally when an offer is completed, we are automatically notified by the advertiser allowing us to credit your account. Unfortunately in this case, we have failed to receive such notification. This can occur for a number of reasons including:

- The offer completion was improperly tracked due to browser and/or cookie settings

- The user failed to meet the offer eligibility requirements. For
example, most offers are limited to 1 completion per household and
limited to new members/sign-ups only.

- A technical issue prevented the advertiser from properly communicating the offer completion notice.

Therefore, in order to credit you for this offer, it is necessary to escalate this issue directly to the advertiser and manually verify your offer completion and eligibility. Normally, upon receiving our escalation request, they are able to identify the issue and confirm the offer completion. We are now awaiting their response which typically takes between 1-4 days. Should this issue be unresolved beyond this timeframe, please feel free to respond to this email.

We apologize for the inconvenience and delay, but we will update you as soon as we receive their response.

Thank you,
Tapjoy Support

Ticket Details
 (User) Posted On: 19 Feb 2011 4:47 PM
Ticket ID: FXE-514967

Transaction ID: 02MSPRD_329548372
Offer Name: Book of the Month Club 2 - ADT 11.25/09
Offer Date: 2011-02-16 01:03:32
Application: YoVille FB
User ID: EWc6cgcw3SSps_wNJpSCzceGOEs
Original Message:

Body: This is the second time I have contacted you. I completed this and received the welcome email! So where is my YOCASH????
__________________________________


Welcome to BOMC2®!

Dear ,

We're delighted to welcome you to BOMC2®!

Now that you've joined, we look forward to sharing the latest bestsellers by your favorite authors.

You can expect us to be in touch with you by email

when we have a great deal or recommendation to share with you.

Once again, welcome to the Club. Your enrollment offer should be arriving shortly.



Start saving today-

Get up to 50% off publishers' edition prices





Account Information

Your username is

Please use the password you created at sign up.





============ Offer Details ===========




Name:

Email:

User ID: EWc6cgcw3SSps_wNJpSCzceGOEs

Application: YoVille FB

Offer Name: Become a Book of the Month Club 2 subscriber and get FREE books!

Offer Date: 02/16/2011

Offer Amount: 127

Problem Type: Missing points/Completed offer not credited

Tapjoy ID: 02MSPRD_329548372

Other IDs:

__________________________

Since receiving that message I waited a few days and have sent a few replies and have YET to receive a message from them.  Zynga's Support method has changed over the months and I am no longer able to send via email as I have tried a few times to get their attention on the matter since they are using this company for offers to get coins or game cash for their games the have online.


Re: [#FXE-514967]: YoVille FB -2MSPRD_329548372
Thursday, February 24, 2011 10:20 PM

From:
"" <>
View contact details

To:

tapjoy

What's the deal do I take my complaint higher up and contact CNN as I still don't see my YoCash on yet.

-- On Sun, 2/20/11, Tapjoy Support <> wrote:

From: Tapjoy Support <>
Subject: [#FXE-514967]: YoVille FB -2MSPRD_329548372
To:
Date: Sunday, February 20, 2011, 5:52 AM

Hi,

Normally when an offer is completed, we are automatically notified by the advertiser allowing us to credit your account. Unfortunately in this case, we have failed to receive such notification. This can occur for anumber of reasons including:

- The offer completion was improperly tracked due to browser and/or cookie settings

- The user failed to meet the offer eligibility requirements. For
example, most offers are limited to 1 completion per household and
limited to new members/sign-ups only.

- A technical issue prevented the advertiser from properly communicating the offer completion notice.

Therefore, in order to credit you for this offer, it is necessary to escalate this issue directly to the advertiser and manually verify your offer completion and eligibility. Normally, upon receiving our escalation request, they are able to identify the issue and confirm the offer completion. We are now awaiting their response which typically takes between 1-4 days. Should this issue be unresolved beyond this time frame, please feel free to respond to this email.

We apologize for the inconvenience and delay, but we will update you as soon as we receive their response.

Thank you,
Tapjoy Support

Ticket Details
 (User) Posted On: 19 Feb 2011 4:47 PM

Ticket ID: FXE-514967

Transaction ID: 02MSPRD_329548372
Offer Name: Book of the Month Club 2 - ADT 11.25/09
Offer Date: 2011-02-16 01:03:32
Application: YoVille FB
User ID: EWc6cgcw3SSps_wNJpSCzceGOEs
Original Message:

Body: This is the second time I have contacted you. I completed this and received the welcome email! So where is my YOCASH????
_____________________________-

and again here:

Flag this messageRe: [#FXE-514967]: YoVille FB -2MSPRD_329548372
Saturday, February 26, 2011 6:00 PM

From:
"" <>
View contact details

To:

tapjoy

I'm still waiting on my YOCASH!!!  What's up with it as I've gotten my first book already!!!

--- On Sun, 2/20/11, Tapjoy Support <help@tapjoy.com> wrote:

From: Tapjoy Support <>
Subject: [#FXE-514967]: YoVille FB -2MSPRD_329548372
To:
Date: Sunday, February 20, 2011, 5:52 AM

Hi,
Normally when an offer is completed, we are automatically notified by the advertiser allowing us to credit your account. Unfortunately in thiscase, we have failed to receive such notification. This can occur for a number of reasons including:

- The offer completion was improperly tracked due to browser and/or cookie settings

- The user failed to meet the offer eligibility requirements. For example, most offers are limited to 1 completion per household and limited to new members/sign-ups only.

- A technical issue prevented the advertiser from properly communicating the offer completion notice.

Therefore, in order to credit you for this offer, it is necessary to escalate this issue directly to the advertiser and manually verify your offer completion and eligibility. Normally, upon receiving our escalation request, they are able to identify the issue and confirm the offer completion. We are now awaiting their response which typically takes between 1-4 days. Should this issue be unresolved beyond this timeframe, please feel free to respond to this email.
We apologize for the inconvenience and delay, but we will update you as soon as we receive their response.

Thank you,

Tapjoy Support