Target 90 days receipt expires Boardman Ohio
I am outraged about my most recent experience with Targets return policy. My aunt bought my daughter a pair of boots on August 31, 2007 as a Christmas gift. (Yes, I can't believe it either) and on Saturday we had our Christmas party and the boots are 2 sizes to small. I took the boots with the original tags still attached, the original receipt, and boots in the original box back to Target. The girl at the counter says I am sorry but your receipt has expired.
She proceeds to tell me that if it is under $20.00 she could return without a receipt. I then grab the receipt from her and said fine return them since you can clearly see that we paid $18.99 for the boots, she says sorry but the computer is showing the lowest price in 3 months is $22.99 and I cannot override the system.
I asked to speak to a Manager and she says sorry, nothing I can do. I then ask to speak to her supervisor and she hand me the stupid red phone and I get some indian speaking man that I cannot understand at all and he confirms the same. Nothing they can do. I said I cannot believe a 9 yr old isn't able to return a boot that doesn't fit, we wanted to just exchange for size but unfortunetly the boots where children boots and she is now in a womens size.
We went to the Shoe Dept. and they have the exact boots still on the shelves.(so it is not like I am trying to return a outdated boot etc.) I have worked retail for years and I know why they are putting a 90 day return policy, (we used to get people to return 1 -2 year old items) but these shoes are still on shelves and could be sold for more money than we where asking for in a Gift card.
I then ask to speak to an american speaking idividual and I get a british indian speaking person and said out of luck too. I went home wrote a two page letter to the corp. office and they responded the same way. I know rules are rules, but sometimes, in a case like this, you need to bend them.
I swear I will never step foot in that store ever again....I suggest everyone boycott these stores, especially after reading all the other complaints about there return policy etc.
Mom247
Youngstown, Ohio
U.S.A.
3 Updates & Rebuttals
Whatswrong14
Dan,Alabama,
U.S.A.
we want everytthing
#4Consumer Suggestion
Sun, January 06, 2008
I am sorry you had a bad experince but from my experiences on returning things people sem to forget that retail stores are what thye call the middleman It works like this. A manufactor makes a product. they sell thoese products to consumers with the samr manufactors name. they dont sell things to stores and say Ok you own it so you can call it walmart or Target dvd harry potter there name is on there products like sony nintendo etc. so manufactors have on there products these little things called warrenties. a warrenty is something if you buy it broken or it breaks which is not the fault of the consumer. There is either a phone number or an address follwed by instrctions on what to do if it does not work when you buy it.
Walmart, target have a great 90 day policy most retail places only have a 30 day policy. These comanies are in no ways oblicated to refund your money unless they can be refunded by the manufactor. the warrenty is there for the consumer to take steps with the manufactor who made the product and not one who sells it. the return polices have become stricter due to many dishonest people who well try to shoplift things and then return it gift eciets and very valeable and I feel walmart and target do have good customer service
Shawn
Alexandria,Virginia,
U.S.A.
Return within 90 days
#4UPDATE EX-employee responds
Fri, December 28, 2007
As an ex employee of "The greatest company ever" (That's a crock) I just wanted to let you know that as a former manager, that being told that there is no supervisor on duty is bull. There are at any given time between 5-7 different managers on duty. There are atleast 3-4 department managers on duty aswell as 1-2 executive managers on duty, and in some cases the store manager. (Numbers of managers on duty depend on the volume of money the store brings in, so it may be different in your area.) Now as for the return without a receipt if the item is under 20.00 that part is correct, however she could have, as well as the manger you spoke to, changed the amount in the register to 18.99 to finish your transaction.
The register is only blocked for certain transactions, but each cashier is instructed either during a return or a purchase that within a 5.00 limit it's ok to change the price. Targets policy is to be one season ahead, (Which is why you see bathing suits coming out in the middle of March), but even though the same shoes, or clothing may be sitting on the shelf the DPCI number might have changed. (That stands for Department Class and Item number.) Which is where you get a price change going up instead of down. Ontop of that, the register is only going to tell them what the price is as of that day and whether or not it's on sale, clearance, etc. It's will not tell them what the price was 3 months ago.
One thing everyone should know about the return without a receipt policy that they don't tell people is you can only do this twice within any calendar year. After that you're stuck with whatever you have bought if you don't have a receipt. Even if it's defective. So if you purchase something from Target, keep your receipt in a safe place other than your purse or wallet, (The ink will wear off within a week or two in your purse or wallet, so then the receipt is worthless, and yes they want it that way.) Or if you make your purchase with a credit or debit card, remember which one and tell the cashier when you are returning the item. They can look up the receipt based on the item and credit/debit card you use.
Overall your return could have and should have been taken care of right then and there with a simple price adjustment in the register. Unfortunately Target as a company, they put too much time into informing people that they are a diverse company, which is true, they will hire pretty much anyone regardless of sex, race, religion, skin color, general looks, you can have pink hair and a face full of metal and you could get a job there. Where they fall seriously short is in the ethics department. From the store level up to the higher management level there is a severe shortage of people with ethics, morals, and overall common decency.
Not to say that everyone that works for them is like that, but the ones that are outnumber the rest. Which ofcourse is one of the many reasons why I left the company. But make no mistake, Target is like every other company, they are out to get your money and keep it any which way they can. I hope this has helped or will help anybody having to deal with this company.
Michael
Waldorf,Maryland,
U.S.A.
Part of This Doesn't Make Sense
#4Consumer Suggestion
Fri, December 21, 2007
Every single retail store has a manager or assistant manager on duty. How the return clerk managed to convince you one wasn't there is beyond me. This time of year, stores need all the help they can get, and there are always problem customers.
What doesn't make sense is how can they know the highest value of the boots were 22.99 when you have a receipt that clearly says 18.99. I am presuming the barcodes match, so something is wrong in their system, unless their computer only goes back 30 days.
As you stated, you were doing an exchange, which the store wasn't gaining or losing money since you said the cost is the same. No one can predict a kids growth.
I agree, they should have let you exchange it. If this was a flat out return, I see Target's reasoning although it is writing. 90 days seems to be a standard now a days, although some stores are 30 days.