Target Fraudulent Return Policy Horn Lake Mississippi
I just recently purchased a 20.00 dollar PC game from Target. My computer could not read the CD. It kept telling me that there was no CD in the drive and that the computer would need to restart. Obviously the game had messed up my computer considering it was compatible. I decided to take the game back after having it for only two hours. Considering I had just exchanged a PC game that was given to my son as a gift 3 months ago I knew I could.
When I walked in the lady behind the counter was very helpful on letting me exchange it. As she was about to let me exchange it ( I mean scanning and placing a different sticker on it, giving receipt back) this guy Matthew game up and said, NO NO NO, she cannot exchange for a different game she has to get the same one. I was like, what, You have to be kidding me? She is going to let me exchange this but you are not? He said, that it is not his problem and that he does not have to deal with it. That it is not his fault that my computer sucks and will not accept the game. I explained to him that the computer said no DVD in drive, it's a CD not a DVD. He was the rudest and most obscene employee that I have ever had to deal with! He said that I could either get the same game or just leave.
Has Targets policy changed that fast? I mean this is the most redicilous thing that I have ever heard of. I will not end here. I will contact everybody in my power until something like this is solved for everyone. This is the biggest fraudulent scam that I have ever seen from a company.
I will forever now shop at (((Competitor's name redacted))) where they will exchange everything. I will BOYCOTT TARGET from now on. I will spend my thoundsands of dollars a month there. Thanks for nothing!!
Rick
Horn Lake, Mississippi
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
2 Updates & Rebuttals
AElyse
Lehighton,Pennsylvania,
U.S.A.
Common Sense (or so I thought..)
#3Consumer Comment
Sun, August 17, 2008
Are you that ignorant? The reason you have to get the same one is because of copy right laws! For all Target knows, you could have taken the game home, downloaded it or copied it, and are now returning it and getting the game for free. And why is this such an issue? You obviously wanted THAT game in the first place! So if you really did get a defective one, exchange it for a working one!
Peter
Pony,Alabama,
U.S.A.
Fraudulent?? Get real!
#3Consumer Comment
Sun, August 17, 2008
The return policy for computer software is clearly stated both in the store and on your receipt.
You cannot bring an opened computer game and exchange/return it at ANY store per federal copyright law.
Your computer doesn't read it? Too bad! Get your computer repaired, or play the game on a different computer. How is a malfunctioning computer Target's fault? Or, conversely, how is Target to know that you didn't really copy the game and then try to get your money back?