Target Gift registry return nightmare Stone Mountain Georgia
Target return policy is by far the worst around. I registered at Target for my wedding thinking that would be an easy place for people to purchase gifts from. At my bridal shower I received two of the same items. Just as a side not both people that got me the toaster said they had the cashier scan the registry. So anyway, I think no big deal I am registered here they will see that I registered for that toaster. I get to the counter and the very dry Target worker says do you have your gift receipt. I told her no neither of the people gave it to me. She said well I'm sorry if it is over 20 we can't return it. I told her I was registered there and it shows on my registry. She said "Sorry there is nothing I can do that is Target policy". I asked what the heck I was suppose to do with two toaster if I could not return it she said "Well you can keep it and give it to someone else as a gift". Oh yes that is brilliant not wonder she was working at Target. So then the manager comes over and he said " We should be able to return this off of your registry". The other Target worker looks at him and says well we no longer can do that. So She calls the Target return policy hotline, they tell her no they can't take the toaster back. So the manager, Rico, says he is going to try and override the transaction and allow me to take the toaster back. So as he is hitting keys on the machine he looks at me and says "I'm sorry ma'am but the computer will not allow me to over ride this and take it back". He them proceeds to tell me he can understand why I am upset. He said that he did not understand why they changed their policy to not allow people to return items off the registry. So, just like another consumer on did on rip off report, I called the customer service number while in the parking lot. I speak to three different people non of which were intelligent. So they tell me that there is nothing they can do they have to be consistent with policy and not bend for any customer. The last and final guy that I spoke with said he was a supervisor, he sounded 12, said that there was no one higher than him to speak to. He said he was as high as it went in that office, so I asked for another office number he said there was no other office. So according to this guy he was the "Top Dog of Target" I think not.
So the bottom line is Target is a greedy company that does not care about their customers but instead cares about lining their pockets. What would it have hurt for them to return the extra toaster and give me store credit. The money would have been going back to Target's pockets. As of this point I will no longer shop at Target and have told several friends, co-worker, and family members to beware of Target. What matters is the customers we are the ones that keep stores in business. If we don't shop they don't profit. Lets hit them where it hurts! We are the reason they are in business and we should be treated as such.
Smartshopper
duluth, Georgia
U.S.A.
3 Updates & Rebuttals
Beachykeen
Stevens Point,Wisconsin,
U.S.A.
Just an fyi
#4UPDATE Employee
Sat, July 19, 2008
Just an FYI, due to guest complaints over the gift registry policy we are now able to return registry items via a gift purchase log that you can access on the store registry kiosks. Anything that appears on that log can now be returned, up to two of these gift purchase log returns a year, and each of these can add up to $150 per time, so my suggestion is wait until all of your showers are done before you go to return them. Another FYI, the no receipt return policy has been upped from $20 to $35.
And please refrain from insulting the intelligence of others because you aren't getting your way. YES, we understand you're upset, and YES, we are trying to do our best to accomodate you, but if you sit and yell at us or act rude that is going to make us less inclined to actually want to help you. I have worked in the Guest Service department at Target for the past 3 years. I'm in college, it's a retail job, and it happens to pay for my bills, gas, and education so that I'm NOT stuck in that job for the rest of my life. Certainly you had a job similar to that when you were in high school/college.
You have no idea the type of disrespect and rudeness that we have to put up with day after day, and people like you don't help that situation at all. And if you say that you have worked in retail and know exactly how it goes, then why, pray tell, are you yelling at me over a situation in which I have no power in? You should know what it feels like, so grow up and start acting like an adult.
Marie
Memphis,Tennessee,
U.S.A.
loser!!!
#4Consumer Suggestion
Tue, July 08, 2008
how bout you get the f* over it!! its a toaster for crying out loud,give it away! you shouldnt go around insulting peoples intelligence cuz htey are working at target or cuz the company they work for wont let them over ride sumthn in the computer.im in my third year of college and i work in a retail job so i can pay my bills.it sickens me how people llike you,sit up on your high horse and cast judgement on other people they know nothing about.are you even sure the peole who bought the d**n toaster used the registry to begin with? and why dont you already have a toaster? its 2008. im pretty sure if you would have read your registry you would have known the return policy,so why should they have to bend for you?
Fair And Honest
Lala,Tennessee,
U.S.A.
Attacking someone's intelligence because your mad is unfair
#4UPDATE Employee
Thu, June 05, 2008
The complaintant in this report is being unfair when incinuating that because the employee works at Target, that has something to do with the level of intelligence of that individual. Many people, especially in the hard economic times that we live in, either work a second job to get by or might even be one of the unfortunate people who have been downsized from a former employer due to the economy. You should focus your frustrations at what you are really mad at, not attack the person who is being paid to carry out the policy.