Complaint Review: Target National Bank

over a year ago I set up automatic payments on target.com for three months. after the second payment plan i notice that my bill included late fees, so I called target and they stated that they never recieved a payment and that there system didnt show an automatic payment online. So I belived them thinking it might of been user error but after the second time that I recived a late payment I knew something was wrong. Again I called and again I recieve horrible customer service with hang ups reps being rude and of course I being the cause of error on why I recived two late fees.

After many phone calls and many transfers I talk to a technical rep that helped me out with paying my late payment of 2 months and finding the reason why my payments werent going through; There system wasnt accepting my bank routing number and they had to put it in themselves in order for it to work. Since the issue was targets fault I asked for them to credit the late fees and to also write in that this issue was theres so that my credit score wouldnt fall. It did I wrote into all of the credit companies and they couldnt fix the issue, so now im screwed on my score with 3 late payments and a cancelled account that was cancelled by target without my consent.

sergio
albuquerque, New Mexico
U.S.A.