Target return policy is a rip-off victimized many consumers screwed others too Midlothian Virginia
Upon expecting my first child I registered with the Target baby registry. At my baby shower, I got some duplicate gifts and my friends were mad because Target employees had obviously failed to mark these purchases on my registry. I returned a few items (three in total equalling $67). Recently I attempted to EXCHANGE A GIFT ITEM FOR A MORE EXPENSIVE ITEM (with no gift receipt) and was told that I couldn't do it.
When I asked customer service to explain their policy on returns to me, I was told that I had either had returned too many things or had reached the dollar limit for returns. However they could not even tell me what their policy was on the dollar limit or number of returns. Is it $100 or three returns in a year or what?
The customer service person told me that she didn't know! The really crazy thing is that I didn't want cash back, I simply wanted to spend more at the store by purchasing a larger crock pot! I have spent an enormous amount of money in Target in the past and purchased all of my household and baby products their.
I will definitely be doing my shopping at Walmart from now on where they know how to treat customers.
Dmarie
Chesterfield, Virginia
U.S.A.
1 Updates & Rebuttals
April
Waldorf,Maryland,
U.S.A.
Confused?!?
#2Consumer Suggestion
Sat, December 28, 2002
After reading your report, the biggest thing I can say is that I am extremely confused. First, You'll now be shopping at WalMart, please if you think Targets bad, boy are you in for it.
My confussion lies in the remarks that you made. 1) You said you wanted to return some items for a more expensive one, with no receipt. Obviously, that isn't going to happen at any store. The best a store will do in that instance is to give you a gift card and you would have to pay the difference. I don't recall any store exchanging for a more expensive item. 2) Then you asked the readers if their policy was $100 or 3 returns a year. You seem to know a little more than your letting on. You see waht you just asked readers is how most stores run their returns with no receipt.
I'm not sticking up for Target. I've recently had my own confrontation with the "Raincheck" policy. But the problems are with what you've stated in your report. You state that you've spent alot of money there. Then you would have had to read the back of your receipts, right? The back states their return policy: A RECEIPT DATED WITHIN 90 DAYS IS REQUIRED FOR ALL RETURNS AND EXCHANGES. Then it goes on with the Dos and Don'ts of their return policy. Granted, it doesn't say what your asking readers, but their store has this information hung above their service area.
Again, you're confussing people reading your report. Most stores need a supervisor to give permission for returns (without a receipt) equaling more than $50. The stores even put the text of, "We hold the right to refuse any return." I'll give the fact that things like this are not fair, but I really think there's more to this than you've stated.