Complaint Review: Target Sports USA

 I was surprised and dismayed when I came across this report, as I have had the opposite experience with this company. I have used Target Sports USA for several years and several thousands of dollars of purchases with only the very best experience possible. In fact, I signed up for Rip Off Report just to stick up for Target Sports since they have been so good to me! I certainly understand frustration as a consumer when you feel you have been wronged but it is a shame that a permenant mark like this has been recorded for such a good company.

I read the Rip Off report and all I have To say is I have dealt with Target Sports USA for 3 Yrs and Never had an Issue. I did have some faulty Ammo 2 years ago, Called them and they were very Helpful with providing Manufacturer Contact info Including Contact Persons Name. The Manufactuer was very helpful and gave me a Complete  Refund, Could not have asked for More from Target Sports USA. I think this was an isolated case any company can Have.

There had to be a misunderstanding, because I deal with them all the time (it's the only place I buy ammo from now) and they are GREAT! Great cutomer service and great prices. This has never happened to me. 

I attempted to put two cases in their screwy website ordering system and it showed the order as two (50 rd) boxes. So I cancelled that order and put in the correct number if boxes to make up two full cases. It's not rocket science, I ordered TWO FULL cases and should have received free shipping as they guarantee.  Instead they charged me $43 in shipping and jacked around for weeks getting my money back to me. I was very patient at first but received nothing. Just want to let folks know that Target Sports USA is a mixed bag. At one point one of "SAMS" employees tried to tell me that my order was cancelled and they owed me nothing??? She corrected herself after noticing her mistake.

Target Sports USA needs to..... 

1) update their antiquated computer system 

2) provide better customer service training to their employee's

3) keep their customers updated as to the status of their transactions including back orders and refunds.

4) keep their advertised promise of "free shipping on case lots" so their customers don't have to take time out from their busy schedules to hassle with TSUSA's mistakes.

5) when a mistake is made, expedite refunds instead of foot dragging 

6) please let it be know that I received my refund after several reminders and waiting weeks.

Good Morning Mr. Flint,

I believe we've already responded and communicated via email before about this refund issue. My name is Miodrag Sam Delmic, I am the owner of Target Sports USA and would like to apologize to you for all this miscommunication between you and us.

This morning, I spent some time looking over your account and the order you have placed with us and this is what I found:

Because, we were unable to fill your order sometime early 2012 we agreed that we would honor the price on the same item you have purchased once the item is back in stock again. On December 11, 2013 we have received that item back in stock and you've placed an order for 2 cases in which we charged you shipping (since you have added boxes into shopping cart, not cases). In any event, we owned you shipping charges and those needed to be refunded back to you, which we did (please see attached image).

I believe that this review/report is somewhat unfair. Please keep in mind, that our industry is being scrutinized and attacked on a national level almost every day.  The only support we get is from our loyal clients and we do understand that this is a two way street and we do our very best to make sure that all of our clients are 100% satisfied.

We are not perfect by any means, but we try to fair. Thus if you would consider revising or removing the report you have posted, I would greatly appreciate it. Also, I do understand that you are very upset and probably will not do business with us again, but at one point or another if you chose too, please know that we will provide you with an additional incentive for all your troubles.

Thanks for your time Mr. Flint

Miodrag Delmic