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Target Target.com scammed Nationwide
To whom it may concern, I recently placed an order on Target.com for Snow boots. I received the order and it was the wrong size. I received youth size 6 not toddler size 6 as I had ordered. I contact Target.com on 12.21.16. I had an experience with a new Customer Service agent. She did well. She sent me the email attached. This email clearly stated that I needed to return the items back to Target. The Customer Service Representative I arranged the exchange with stated the same thing, I needed to return the items back to Target store, not Target.com. I was pleased with this as I would not have to mail anything, I could take it to my local Target store. The store is not far from my house and The people there are amazing. On 1.7.17 I did just this and returned the item back to the store. I told the agent what had happened and he seemed perplexed. Why would Target.com send me to the store to return and item. How would Target.com know that my item was returned to send me the replacement product. I told him I was unaware of this information, I was told to return it to you and they would know, and send me the appropriate item. The Target Tempe, NE, Agent Shaun, did just that. he returned my item, gave me a receipt showing my item had been received by Target. I was then instructed to call Target.com back and tell them my item had been received. Great, this was very easy! This return process was great, for my busy schedule. I forgot to call Target.com on 1.7.17 to inform them of the return. I received an email on the morning of 1.8.17 that my replacement order had been cancelled. I am unsure why my order was cancelled when I did not cancelled it. I called Target.com, after a 26 minute wait to speak to someone, on 1.8.17 and talked to a young lady named Von. I told her what had happened. She did not seem to care. She said by my returning my order back to Target Store they took it that I did not want the replacement product. I tried and tried to explain that I did exactly what Target.com directed me to do, in order to receive my replacement product. Von told me that it was my fault, that I shouldn't haven returned the product back to the store. I said where was I supposed to return this item to? It is in writing to return it back to the stores not Target.com. After a few more minutes of conversation and asking to speak to a supervisor, Von hung up on me. I took the time out of my day to go to the store to see if they could help me. I spoke to the store manager Alberto and the same GSA representative Shaun. Shaun himself called target and told him what had happened and what he did, that he had the product. Target.com said there was nothing they could do for me. Again this was my fault for following instructions and there would be not replacement product being sent to me. I can't no express how frustrated I am. I have went every route possible to resolve this on my own. I have contacted Target.com and went to an actual store. This by far has been a terrible experience by Target.com. Your Target.com Customer Service does not take care of their customers. As being the face of your company, and the backbone to your customers. Target.com's Customer Service treat us absolutely terrible. I understand growing pains during the holiday season. I was more than patient. I was directly told there was nothing that your company would to fix the original mistake made. I would like my product, the one I purchased for the price I purchased it for. I am going to give you the benefit of the doubt, that you would look into this and do right by your customers and quickly resolve this. I have also reached out to your company Via Facebook. Thank you, I was contact by an associate Morgan, Who pretty much told me that It was my fault that I returned my shoes to the store instead of Target.com. That my replacement order was never actually going to come in the first place, I have email confirmation for both my original order and a the replacement order for the incorrect item i received. .
2 Updates & Rebuttals
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#3Author of original report
Thu, January 12, 2017
Hello person that is not part of this issue. I did contact Target.com and unlike Walmart.com the store and ecommerce are not separate. I received the wrong item and did not want a refund. I had a co formation email for the right item to be sent once the incorrect item was returned. I do not work at target and take it you don't work the way you troll. I do not know their return policies. But when an agent tells me to return it to the store and the exchange email says return it to the store, hmmm I wonder maybe I'll return it to the store! I want the item I paid for for the price I paid for it! I would recommend you taking up a different hobby vs trolling the internet and interjecting yourself where it is not needed.
Tyg
Pahrump,Nevada,
USA
typical...
#3General Comment
Thu, January 12, 2017
While unfortunate the red flag should have been when you went to the store the first time and the person there told you they didnt understand WHY the .com portion would have you return it at the store. I would have stopped at that point. What probably happend is YOU told THEM that YOU didnt want to return the item through the mail as it would take LONGER to get resolution. SO they instructed YOU to return it to the store to get a refund faster. Either way, im NOT seeing a ripoff, just a cancelled order. THAT is NOT a ripoff and all YOU would have to do is reorder. Sounds more like YOU want something MORE so YOU go online to write out a novella bashing THEM with ZERO PROOF!!! THAT is called defamation and you should REALLY be careful posting defamation. While its understandable to be frustrated there is one FACT that cant be disputed. YOU returned a item that was purchased ONLINE to a PHYSICAL STORE!! What MOST people refuse to acknowledge is that they are two entirely different mediums. Brick and mortar stores and thier .com portions are SEPERATE!!! Different pricing and different return policies. By returning the item to the store YOU cancelled the order. Even being told to do it doesnt change the fact that by returning it at the store instead of back to the .com site caused the order to be cancelled. Maybe YOU should avoid online shopping. I know it SEEMS cheaper but you have LESS rights then you do at a brick and mortar store.