Complaint Review: Target

 To whom it may concern, I recently placed an order on Target.com for Snow boots. I received the order and it was the wrong size. I received youth size 6 not toddler size 6 as I had ordered. I contact Target.com on 12.21.16. I had an experience with a new Customer Service agent. She did well. She sent me the email attached. This email clearly stated that I needed to return the items back to Target. The Customer Service Representative I arranged the exchange with stated the same thing, I needed to return the items back to Target store, not Target.com. I was pleased with this as I would not have to mail anything, I could take it to my local Target store. The store is not far from my house and The people there are amazing. On 1.7.17 I did just this and returned the item back to the store. I told the agent what had happened and he seemed perplexed. Why would Target.com send me to the store to return and item. How would Target.com know that my item was returned to send me the replacement product. I told him I was unaware of this information, I was told to return it to you and they would know, and send me the appropriate item. The Target Tempe, NE, Agent Shaun, did just that. he returned my item, gave me a receipt showing my item had been received by Target. I was then instructed to call Target.com back and tell them my item had been received. Great, this was very easy! This return process was great, for my busy schedule. I forgot to call Target.com on 1.7.17 to inform them of the return. I received an email on the morning of 1.8.17 that my replacement order had been cancelled. I am unsure why my order was cancelled when I did not cancelled it. I called Target.com, after a 26 minute wait to speak to someone, on 1.8.17 and talked to a young lady named Von. I told her what had happened. She did not seem to care. She said by my returning my order back to Target Store they took it that I did not want the replacement product. I tried and tried to explain that I did exactly what Target.com directed me to do, in order to receive my replacement product. Von told me that it was my fault, that I shouldn't haven returned the product back to the store. I said where was I supposed to return this item to? It is in writing to return it back to the stores not Target.com. After a few more minutes of conversation and asking to speak to a supervisor, Von hung up on me. I took the time out of my day to go to the store to see if they could help me. I spoke to the store manager Alberto and the same GSA representative Shaun. Shaun himself called target and told him what had happened and what he did, that he had the product. Target.com said there was nothing they could do for me. Again this was my fault for following instructions and there would be not replacement product being sent to me. I can't no express how frustrated I am. I have went every route possible to resolve this on my own. I have contacted Target.com and went to an actual store. This by far has been a terrible experience by Target.com. Your Target.com Customer Service does not take care of their customers. As being the face of your company, and the backbone to your customers. Target.com's Customer Service treat us absolutely terrible. I understand growing pains during the holiday season. I was more than patient. I was directly told there was nothing that your company would to fix the original mistake made. I would like my product, the one I purchased for the price I purchased it for. I am going to give you the benefit of the doubt, that you would look into this and do right by your customers and quickly resolve this. I have also reached out to your company Via Facebook. Thank you, I was contact by an associate Morgan, Who pretty much told me that It was my fault that I returned my shoes to the store instead of Target.com. That my replacement order was never actually going to come in the first place, I have email confirmation for both my original order and a the replacement order for the incorrect item i received. .