Complaint Review: Tax Group Center

I used Tax Group Center in 2011. After a year they did resolve my issue. Fast forward to 2017. I hired them to resolve a new issue. I was contacted by Jennifer Shapiro. She was not particularly nice. But it was fine. I used them before, I had no reason to think the service had changed. I made two payments over two months totaling 1500.00 In the meantime I called and emailed repeatedly. Not one return call. The irs issue a wage garnishment order. To make a long story short. Jennifer Shapiro had the nerve to call me for a third payment. Not at all acknowledging my previous emails or phone calls. She hung up on me when I told her I hired another company. I called back and asked for a refund. She said I will receive zero refund and hung up again. I called again and she said Im not entitled to a refund and to stop calling. How can I not be entitled to a refund when there were no services provided. I recorded all our conversations if anyone would like to hear how ridiculous this woman is. I actually don't blame TGC.

This review is for Jennifer Shapiro. Her assistant Kandace seems like a nice person. But Jennifer is doing a disservice to your company. I plan on forwarding these recordings to any entity that will listen.If this stops one person from signing up with TGC then I'll feel accomplished. What company takes advantage of people who ask for help and steal their hard earned money?