Tax Incorporated withdrew money from checking account without consent or notification Los Angeles California
I owe back taxes to the IRS and employed the services of Tax Inc. to make an offer in compromise with the IRS. On my initial conversation with Mr. Troy Argyle, an employee of Tax Inc., I told him that we would pay an initial payment of $1,100.00 ( which I had to borrow) and that the balance due to his company and the amount owed to the IRS with the offer in compromise would be paid out of the monies we expected to recieve from a home refinance. The refinance could not be done until the IRS problem was settled as the IRS had put a lein on my home.
We filled out all the necessary papers requested. Mr. Argyle called not to soon after that requesting $500.00 payment towards our account. We reminded him of our initial conversation. At that time we did not have the $500.00 to send.
On April 30, 2008, I checked my checking account only to find that $500.00 had been withdrawn from the account without my authorization or notification by Tax Inc.. My wife called immediately and requested that the money be redeposited into our account. We were told that no refund would be made because we had a balance. On May 5, 2008 Tax Inc. attempted to take another $1,200.00 from my checking account but the funds weren't there. Because of this I had numerous overdrafts and late fees due to creditors. My credit was affected and I was not able to secure the home refinance.
This company was so inept that they sent me statements showing my account was paid in full, which I have to this day. When I confronted them with this information, they told me that it was a mistake. All of the statements sent were dated the same day.
I requested that I be told who authorized the withdrawals but was sent from one employee to another. I never recieved a name or even a response.
I checked my checking account January 10, 2009 only to find that Tax Inc. once again withdrew $400.00 from my checking account without authorization or notification. I had all ready sent out my monthly statements and am facing yet another round of bounced checks, late fees, and even worse credit scores.
I notified the Better Business Bureau. I will take legal action if necessary. I feel I am entitled to the $900.00 they took from me illegally plus some compensation for all of the late fees and bounced checks.
I trusted this organization to help me with a situation. The only thing I recieved is stress and a blank checking account.
I would advise anyone thinking of hiring Tax Inc. to think twice as they are not what they advertise to be. Because of their carelessness, there is a good chance that I will have to file for bankrupcy.
I do intend to do everything within my power to see that my money is returned and that others like myself are not scammed ever again by Tax Inc.
Norm
Aliquippa, Pennsylvania
U.S.A.
1 Updates & Rebuttals
j.silver@taxincorporated.com
Los Angeles,California,
U.S.A.
Letter from the CEO
#2
Fri, August 14, 2009
To all of our valued clients, and to those considering;
Hiring a tax relief firm to settle your tax debt is one of the most important financial considerations of peoples lives. You need to be assured that the firm you hire will live up to your expectations and provide reliable support and outstanding results. The Ripoff Report (ROR) has been a popular, reflexive research tool for many consumers as it promises to bring clarity to the sometimes foggy hiring process by illuminating both bad service and poor results. The ROR has the potential to be a terrific, impartial forum to base decisions off of. Its shortcomings, however, are very important to consider.
In the nine years Tax Inc. has been in business, we have received roughly 30 anonymous statements on the RORs website. Some of these statements I'm sure are valid, while others seem to be less so. The problem is, the complaints are all anonymous. There is no verification process from the ROR to validate the source of the complaint and no feasible way for our firm to mediate the issue. The ROR is simply an open forum allowing anyone to post derogatory statements on our company with complete uncertainty that those statements are accurate or truthful. This contradicts the RORs ultimate agenda: to help consumers make impartial, informed hiring decisions. If the statements were verified, and mediation sought, it would better highlight the steps our company has taken to successfully manage complaints and allow for stronger decision making. It does not.
Though we strive to avoid complaints altogether, the unfortunate reality is that, as in any healthy company, complaints will invariably arise. This can be for a variety of reasons, and as we enter our tenth year of doing business and our 20,000th client, we've tried to isolate the causes and repair any inconsistencies within our organization that may have been a contributing factor. The complaints generally fall into one of several categories:
Not returning phone calls promptly
Poor handling of account
Errors on paperwork
Unhappy with outcome of the case
Admittedly there have been valid instances where we have not serviced the client to the standards we expect, and where appropriate have made every attempt to reconcile the mistake or oversight. But failures, fortunately, do have their importance. They allow us to better understand the service process within our firm and tighten the screws, thereby strengthening our approach to customer service.
On a final note, I have provided a few of the standout accomplishments this firm has achieved in the nine years since we first opened our doors. Im hopeful one day the ROR will provide a section for this alongside the disputes:
To date, our approval rating is greater than 99%. Thats better than GM, Apple
or H&R Block, combined.
The odds of having a poor experience with our firm are less than 1%.
We generate 30% of our business through referral. Happy clients happily promote.
We pioneered a proprietary information management system to expedite form
drafting and increase resolution response by 80%. We know of no other company to
provide this type of cutting-edge technology, and have been approached to license
the software numerous times.
We provide pro-bono work for the elderly and economically hardshipped.
We get letters from satisfied clients every month, and proudly post them in the office and list them as success stories on our website for inspiration. We hope to someday count yours among them.
Sincerely,
Josh Silver, CEO
Tax Inc.