Complaint Review: Tax net finacial

I recently found out that this company filed my taxes on my behalf and the problem is that i didnt have my w2 in yet but yet they are claiming that i went and signed a loan agreement and i never did not only that i denied in signing their form that they had sent to an email address that was mine and was hacked, this company doesnt respond to anyone and they dont answer the phones and when they do its nothing but a run around i requested that a manager calls me back and never did. i also requested that they cancel that loan that is in my name fraudlently and they already submitted my stuff to the irs and got accepted so now im worried that they will get the tax return money as well it seems to me this company is fake and they rip consumers off. what to do is my question against them