Complaint Review: Tax Relief Specialists

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To Whom It May Concern,
First, let us say that anytime a client or perspective client has a concern that they feel is important enough to contact any agency, we welcome the opportunity to first help and resolve the issue through communication; we clearly have an open door policy to listen to any concern that may come from the client. We welcome any and all discussions for resolution before it would have to get to this forum. I regret that our client did not give us this opportunity in this matter and I hope that you read this rebuttal with an open mind and allow the facts to do the talking. Please keep in mind that all information is documented below by our database system that tracks and time/date stamps every interaction we have with the client, employee, and governmental agency (See the log below).
Our client, Timothy Burns, called us originally to help with a tax problem with the Internal Revenue Service on September 9, 2008, when we took him through a financial interview and explained his options to him. He then decided to hire our company for representation and resolution of his tax issue. We forwarded him the necessary documents to begin action and had him sign the Tax Power of Attorney for the IRS along with a Payment Authorization to process his credit card. We immediately faxed the Tax Power of Attorney to the IRS so that we could speak to them on his behalf.
At this point we contacted the IRS and put all collection action on hold. We mailed out a package of questionnaires which we requested that he fill out and get back to us as soon as possible so we could settle his case. Once we received the documents from Mr. Burns, we began negotiation proceedings and moved forward from there, while remaining in contact with the IRS.
We understand that Mr. Burns wanted us to complete an Offer to Compromise, which means that he would have a balance still left over to pay to the IRS, but through our investigation of the financial information he provided to us and the questionnaires which we sent to him we found out that Mr. Burns could not even afford to pay the IRS anything, so we moved forward with getting him qualified for None Collectable Status. This means he would not have to pay the IRS anything. This result is actually better than what he hired us for and would have the IRS classify his debt as a none collectable debt and would maintain a hold on any collection of any amount that the IRS claimed he owed. That was achieved by Ms. Lee, CPA on the case on December 8, 2008, and she personally called Mr. Burns to notify him.
Many of the statements that Mr. Burns is making are just flat out false and untrue. He claims we never contacted the IRS, when in fact we have the IRS agent's names and employee numbers each time we spoke to them along with a time and date stamp of each call. So that is proof itself that we were representing the client. We also resolved his tax problem to the point that he would not have to pay them a dime.
We find it very disturbing that our client is disputing our fee and our services after we notified him that we had achieved this positive outcome. Now if the client would like us to still complete an Offer to Compromise we would be more than happy to but we as professionals would find that any amount would be too much for Mr. Burns to pay.
In closing, we are still wondering what we did wrong. If Mr. Burns would like to talk about this issue, he is more than welcome to do so by simply giving us a call.
Below you will find a copy of our transcripts of everything that happened on the case so far with a time/date stamp:
Anthony C. (Tax Strategist) 09/09/2008 11:22:04 client is disabled / was diagnosed permanently disabled in 2006 / client is bi-polar / takes meds /
Kevin T. (Office Manager) 09/09/2008 11:35:49 Processed MasterCard for $3200. Balance paid in full.
Kevin T. (Office Manager) 09/09/2008 12:34:16 Sent out welcome packet
Kevin T. (Office Manager) 09/09/2008 16:21:26 Received POA and Payment agreement
Kevin T. (Office Manager) 09/09/2008 16:28:00 Faxed POA to IRS
Kevin T. (Office Manager) 09/09/2008 17:34:44 Called the IRS and talked to Ms. Jacob (ID#:1211583T) Found out that this client owes about $23,000 for various years and is making payment for $150 since May 08. Last payment they made was recorded on 8/4/08 for $150 and he did not defaulted yet. Therefore, there is no collection activities are on the way at this moment. We just need to keep an eye on any notices and call the IRS regarding levy or lien immediately.
Anthony C. (Tax Strategist) 09/09/2008 19:39:41 client needs $1200 to be credited to the original credit card and balance put on follow credit card; **************98
Kevin T. (Office Manager) 09/09/2008 19:45:39 credited back original MasterCard for $1200 and charged that $1200 to VISA ending in **98
Kevin T. (Office Manager) 09/15/2008 17:50:53 Received docs via mail - Requested list of documents
Kevin T. (Office Manager) 10/27/2008 18:32:26 Received IRS docs via mail - the 1040 form you submitted did not change your account because the supplemental social security income is not considered qualifying income for purposes of the economic stimulus payment
Kevin T. (Office Manager) 12/01/2008 19:29:50 received notice of intent to levy from IRS cp 523
Helen L. (CPA) 12/01/2008 19:45:25 Called the IRS and talked to Ms. Stevens (ID#:1356517) and got a hold on the notice.
Kevin T. (Office Manager) 12/03/2008 10:31:38 Client called and asked for an update on his case. Also wanted to know why he received collection notice from IRS. Explained to client that we already called the IRS directly and received a hold on the notice and that one of the CPA's will be getting back to him.
Helen L. (CPA) 12/05/2008 15:22:27 Called the client and let him know that I will work on his account next week, and let him know about the status.
Helen L. (CPA) 12/08/2008 16:35:25 Called the IRS and talked to Mrs. Edwards (ID#:2819900)
Requested to put this account to CNC and it was approved. Collection activities will be on hold for all the years.
Tiffany J. (Administration Assistant) 12/19/2008 17:26:59 received mail from IRS confirming is approval: We will not take collections. We will forward a copy to the client.