Complaint Review: Tax Resources

I have a similar story to others whom have posted under "Turbo Tax" OR "Audit Defense" OR "Tax Resources" OR "Intuit"   Intuit seems to own all of these companies and trade names or is at least heavily affiliated and involved with them.  So all of these should be sued.  I am looking for extremely aggressive representation and/or class action against these people.   

I was audited by the IRS for 2008 taxes and had used Intuit's Turbo Tax software for many years.  I also bought for several years Intuit's Audit Insurance called "Audit Defense" which it sells under a company name called "Tax Resources".    Tax Resources contractually requires a person to contact them in the event of an IRS audit and only they are allowed to talk to the IRS on your behalf.   They also say they will handle ALL communication with the IRS.    Instead here is what really happened...

Even though recovering from  a car accident I immediately contacted Tax Resources to activate the Audit Defense which I had paid for.    The IRS wanted copies of supporting documents which I then supplied to Tax Resources.   In the mean time I got a bill for over $4,000 from the IRS because they through out legitimate deductions pending proof of same.   Tax Resources supposedly sent the documents to the IRS... in the meantime I got a Second much increased bill from the IRS for over $20,000 this time expanding the deductions that were thrown out and adding penalties and interest.     Tax Resources insisted the documents must have not yet gone through the IRS and the notices crossed in the mail.    After a couple months of going back and forth with Tax Resources and more IRS notices, Tax Resources told me I would be better off dealing the the IRS on my own!!!   I then got an email from  Tax Resources saying they would no longer be representing me!!    Then my state contacted me because my state taxes are based on Federal Tax filings. 

Since the IRS was throwing out deductions, even though I had substantiated the deductions with physical proof, my state then recalculated my taxes for 2008 which then created a tax liability of $12,000 with them.   

Intuit / Audit Defense / Tax Resources failure to properly handle this matter and then throw it in my lap violating the insurance agreement left me having to fight $32,000 in Tax liabilities during a time when I was out of work.  You can not believe the stress I endured.    The IRS only claimed they recieved "part" of my physical evidence and refused to reopen the case unless I filed an appeal while simultaneously threatening me that if i did so they would likely find something else wrong.    I also knew that if I hired CPA's (because I got quotes) and tax attorney's it would cost me at least $8,000 to appeal.    So after 2 years of going back and forth with the IRS and my State Tax dept...  I wound up paying about $14,000 and lost countless nights of sleep.      If I would have worked directly with the IRS from the begining there would have been no tax liability!   It's all because Tax Resources got involved and screwed it up that I wound up in trouble with the IRS.  Further, Turbo Tax did not raise any red flags as they have all of this audit checking stuff built into their software.   It's also a big LIE.    I had no legitimate tax liability!!   Intuit / Audit Defense / Tax Resources needs to be held accountable for not providing the services they sell with their Insurance Policy and Software   Apparently they are not regulated by State Insurance Regulatory agencies.   They get away selling millions of dollars of phony insurance and then provide incompetence that creates REAL problems for people and significant monetary damage.   I'm out $14,000 and 2 years of hell with Tax Authorities due Tax Resources / Audit Defense / Intuit / Turbo Tax...    They need to be sued and shut down.