Complaint Review: Tax Resources/Tax Audit

We received a letter of audit from the IRS April of 2012. We had completed our taxes with the help of Turbo Tax and had always purchased the online audit defense that is offered through Turbo Tax Tax Resouces/Tax Audit.  We reported the audit. Within a day someone contacted us and it took up to 3 months with over 6 different people before we were assigned to Norman Reiss out of Newan, GA. He was the one who would go in to the IRS rep and explain our issue (the IRS deciding our business was a hobby instead of a real business).

Mr Reiss called and gave instructions which we followed and even sent more information than he requested. Emails were exchanged and phone calls stating he was working on it, but in July of 2012 Mr. Reiss stated the IRS rep will send you a final decision of the outcome. The final decision was no more than more interest tacked on. Then Mr. Reiss advises that we should appeal and he sent over the appeal paperwork and we sent it off right away.

And Mr. Reiss states we will hear from an appeals officer with in 30 days to 6 months depending on how backed up the IRS appeals system is. NO PHONE CALL EVER! Even tho I emailed on progress or contacting of the IRS appeals officer Mr Reiss stated "they will call you" then he informs us that once it goes to appeals he can no longer "help us" but can answer questions. January 2013 we received a notice from the IRS no indication of the appeals begin over, just what the new amount with added interest is. 

I call Mr. Reiss left a message, he emails back 3 days later and stated that our information has been forwarded to California and they will now get in touch with us. WHAT??? 22 days later Sid Circle from Tax Resources call and states "I'm here to help" but your case didn't go to appeals so the letter from the IRS in January is a final bill and you need to make arrangements or we can see about getting the penalties evaded, but I will call you by Friday of this week.  I said "of this week ? Its thursday night." Oh YES by Friday night he said.  Friday comes and goes NOTHING!

Then a Debra woman calls on Tuesday and says that the case was closed in October and all they can do is advise us to get our taxes amended for another  issue that Turbo Tax forms were not included after proper information was input. And told us that Mr. Reiss had made several attempts to call and email us but we didn't respond. BULL CRAP! What a lie! I told the woman I had copies of every email and information that was exchanged and could get proof of the phone records if needed. (But you all know this is just a game they play. Do be a fool and fall for it.)

SO bottom line. This service is a joke! Get a good CPA one you feel you can trust  it will be worth the money.  The IRS is fallacious..Do the research and know the truth.