TaxAct No filing, no customer service
The IRS never received my 2016 return. According to TaxAct, I didn't finish clicking various buttons to e-file. I know I went all the way through the process. I have a copy of the return.
I paid what I owed through a 3rd party online. TaxAct took my money as well, now they say it's my fault. I'm out $27 and may be facing penalties for late filing all they can say is I have to mail it in.