I signed up w/ TaxMasters to help me file back taxes in 12/2008. After paying them $1,600 and trying for 6 months to get them to do anything, I canceled my service and demanded a refund.
Now they are trying to collect from me $2,500.
If you've been a victim of TaxMasters, below is a good starting list of everyone you should send a letter to, detailing your experience. Signed and mailed letters are often still taken more seriously than an emailed or faxed one. You should also include any/all supporting documentation/evidence.
This really is needed. The sooner these agencies receive more complaints about this company, the more they will investigate.
1. Your state's Attorney General
2. All of your state's Senators and Representatives (Federal and State)
3. All of the following:
U.S. Treasury Department
ATTN: Special Agent Farwell
1919 Smith St.
Suite 2270
Houston, TX 77002
Texas State Board of Public Accountancy
333 Guadalupe, Tower 3, Suite 900
Austin, TX 78701-3900
Treasury Inspector General for Tax Administration
Hotline
P.O. Box 589
Ben Franklin Station
Washington, DC 20044-0589
Office of the Attorney General of Texas
PO Box 12548
Austin, TX 78711-2548
U.S. Department of Justice
Office of Attorney General
950 Pennsylvania Avenue NW
Washington, DC 20530
Internal Revenue Service
Office of Professional Responsibility
SE: OPR, Room 7238/IR
1111 Constitution Avenue NW
Washington, DC 20224
Better Business Bureau of Houston
http://houston.bbb.org/
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Mayor Annise D. Parker
City of Houston
P.O. Box 1562
Houston, TX 77251