Tb dress Tbdress.com I ordered a wedding dress and it was too big. I gave them my measurements in detail. They ignore my emails. I haven't get a refund Internet, Internet
They send me the wrong size, plus the dress has very poor quality. They ignore my messages and e-mail. They haven't refund my money or offer to give an exchange. I send them pictures of the dress just like they requested. Nothing... I'm filling a dispute.
3 Updates & Rebuttals
coragra1207
ny,New York,
scam
#4General Comment
Fri, August 02, 2013
ive sent over 50 meaages, over 25 website messages, live chat is pointless and I have made 5 international phone calls to China. they are unresponsive in all aspects and unwilling to admit fault
Nelly
Atlanta,Illinois,
My Experience with Tb dress could help you
#4Consumer Suggestion
Tue, June 25, 2013
I ordered a wedding dress from tbdress.com. It arrived on time but was a little bit larger than expected. So as to follow their quidlines, I filed my problem within seven days as stated by their policy. I discovered tbdress is a china based company and therefore conducting them would be very succesful during the day. Their time zone is GMT+8. After converting my time zone I called them at 8:00pm(hometime) which was still daytime in China. They finally gave me a shipping adress. I shipped the dress for correction. The shipping caused by the error, was cathered for by them since I had give all measurements appropriately. My advice to you is to reach them during the day and you will succesfully resolve your problem.
tbdress receptionist
Alabama,TBdress service review feedback
#4UPDATE Employee
Fri, June 21, 2013
Dear ,
Thnks for chossing TBdress as your dress supplier. I am after-sale service from TBdress. Could you please let me know your order number so as to check your order or you may feel free to contact Email: Customer Service Dep. service@tbdress.com or call: +86-10-62904338 (working hours:Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)
Hopefully TBdress dispute depart could be doing better for your remedy of your case.
Let me know if you need further assistance.
kinds and regards
TBdress Team