Complaint Review: TCA Fullfillment Services

I purchased a Viking SmartMedia card from eCOST on 8-25-03. After my order was received, I promptly (9-3-03)completed and submitted the rebate form to TCA Fulfillment along with all required items.

Just today (11-24-03), I decided to check on the status of my rebate and learned, by going online, that the rebate had been denied for lack of a transaction number or date on my sales receipt.

Neither of these statements are correct. The eCost invoice submitted shows both an order number and order date.

I am particularly iritated by:

~ you are required to submit the "originals" of everything

~ no notification from them re denial

~ phone number directs you to web-site

~ web-site offers another phone no which allso directs you to web-site. no way to make phone contact!

d**k
Kent, Washington
U.S.A.