Complaint Review: Team Mobile Cellular

I have been a T-mobile customer for approx. Recently, I became delinquent in my payments owing approximately $270. I gladly set up a payment plan to which I was guaranteed I would keep my plan and my services would be restored promptly upon my last payment. Except T-mobile cancelled my plan $79 short of fulfilling my payment obligation to them in Decemeber 2007.

Why? Not sure. I suspect it had something to do with the fact that I had an old plan and I was a month to month customer. But I am hoping this is not the case. What I hope that they weren't attempting to do was force me out of my 1500 plan for $49 in order to get more money from me, a two year contract and a deposit.

Why am I inclined to suspect this? Because when a company makes it possibly for you to work with the finance department on setting up payment arrangements the only thing that should void out that agreement is my failure to keep an agreement with them by paying. However I did fulfill my end of the agreement by supplying them with my bank account number and they had me set up with auto-pay as a good sign of faith I had no problem with them taking out the money that was theirs.

It was T-mobile who had control over whether they would be paid on the payment arrangements set up by removing bi-weekly payments until they had every dime I owed them. I would learn that short of paying the last $79 they stopped auto-pay. Which means they were free to turn me over to collections because they did not recieve the last $79 I owed. The agreement was they would recieve every penny. And I wasn't about to do anything to jepordize my credit or my plan after setting up this arrangement. Especially not over $79!!! Come on.

As soon as I found out what had happend, I wanted to know why. Maybe it was an oversight on their part. I was sure they would fix this. So sure because T-mobile has always been a great company. But when I called, one of their reps by the id #4837579 stated to me that rep #414096 from finance(the one who set up payment arrangements) had placed an outright untruth in the notes that I was advised I was paying off my account and that it was not guaranteed by payment that my services wouldn't be cancelled. To this I challenge T-mobile to pull up that recording and deal with this agent responsibly, as it is this agent who has comprised T-mobile by putting an absolute untruth in my acct notes.

Now, why in the world would I want my services cancelled? Why would I be intent upon keeping my plan? Because it is a great plan and a great service!!! And for the record I condsidered T-mobile to be the very best cellular company with the best customer care!!!

Now, I am sorely dissapointed that I was treated in a way that is just not the T-mobile I have loved over the years. Rep #4837579 advised me that "just like a mortagage...you grow default...there are no guarantees", are you kidding me? Did she not understand that I had set up payment arrangements with T-mobile and that there was proof of the converstation I had supporting the agreement that was made by rep #414096 that my services would be fully restored and that I would not lose my grandfathered plan?

I even challenged the rep by stating to her that she could listen to the call record and she advised me that not all the calls are recorded. I believe I was quite possibly decieved intentionallly. Though I hope not. Do I think it was T-mobile? I would hope not. I would hope that this is something that was an oversight on their part. And that they would respond to this complaint in good faith.

I seek to have my credit restored at whatever bureaus this has been reported to and the $79 payment auto-deducted from my account as promised and my services to be fully restored as they were promised to me without a two year contract and that my plan remain as it was. This isn't too much to ask as I have always been a very loyal customer of T-mobile.

I am upset, mistakes happen. However, if this was purposefully done in order to force me into a contract and higher rate plan, then I guess T-mobile may not be willing to do the least of what I have asked. And to make it very clear here...I am also an At&t customer as well. The T-mobile phone was just too good of a plan to cancel.

In 12 months I paid about $600 for using about 3000 minutes since I only used about 300 mins per month out of my 1,500 min plan. Hopefully T-mobile will restore my faith in their company. And I wish that I didn't have to come on here and post this but seeing that the customer service reps failed to understand, who else can you turn to, to get your point across. Hopefully I'll be able to come back here and post a satisfied ending to this dilemma. Thank you for your assistance RipoffReport.com

ellessa
Springfield, Ohio
U.S.A.

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