Team Toyota Langhorne PA 3 Card Monty Extended Service Internet
Bought a Prius in 2009 from Team Toyota. I did want I never do, because of the hybrid thing, and purchased Extended Service contract, $1600 +, because at the table they offered it and explained that if it isn't used the cost of the insurance is refunded. Really? Ask what the hook was and was assured there was no hook. Just that simple, not used, refunded. OK. LIE.
After 70,000 miles I go to traded the car in. Checked with Team Toyota about the refund and was told that I would only get the part that was used back. Here we go. That's weired. OK, 100,000 warranty, used 70,000 thats 70% right, yep, $1120+. LIE. Do the paper work and they explain that they don't do the refund there, that Toyota does and I would get a check. Check shows up, $450. Little light. Call Team Toyota and get all kinds of double talk about how it figured, none of which comes close to the original deal. $700 short, not really enought to get a lawyer involved which they know and figure on. After buying 4 cars from them I will never buy another car from them or have any service done buy them, but that a whole other unbelievable story.
Stay away from Team Toyota. They can't help themselves.
3 Updates & Rebuttals
Team Toyota Scion
Langhorne,Pennsylvania,
United States of America
Please contact me
#4REBUTTAL Owner of company
Fri, February 15, 2013
I am sorry to hear that you had a negative experience with your trade-in. I can assure you that it was not our intention to disappoint or frustrate you. We want all of our customers to leave our dealership feeling satisfied; never taken advantage of.
I would like the chance to speak with you so you can provide me with the details of your experience. I'd like to better understand the situation and work with you towards a resolution. We want to earn back your trust. Please call me at your earliest convenience. Kevin Stroble General Manager 215.741.4200
Team Toyota Scion
Langhorne,Pennsylvania,
United States of America
Please contact me
#4REBUTTAL Owner of company
Fri, February 15, 2013
I am sorry to hear that you had a negative experience with your trade-in. I can assure you that it was not our intention to disappoint or frustrate you. We want all of our customers to leave our dealership feeling satisfied; never taken advantage of.
I would like the chance to speak with you so you can provide me with the details of your experience. I'd like to better understand the situation and work with you towards a resolution. We want to earn back your trust. Please call me at your earliest convenience. Kevin
Stroble General Manager 215.741.4200
Team Toyota Scion
Langhorne,Pennsylvania,
United States of America
Please contact me
#4REBUTTAL Owner of company
Fri, February 15, 2013
I am sorry to hear that you had a negative experience with your trade-in. I can assure you that it was not our intention to disappoint or frustrate you. We want all of our customers to leave our dealership feeling satisfied; never taken advantage of.
I would like the chance to speak with you so you can provide me with the details of your experience. I'd like to better understand the situation and work with you towards a resolution. We want to earn back your trust. Please call me at your earliest convenience. Kevin Stroble General Manager 215.741.4200