Complaint Review: Team USA Moving

On the evening of Oct 25, 2006 I contacted Team USA moving for a moving quote. It was a very short notice move and I only had about a week to work with. This company was the very 1st company that I attempted to get a reasonable quote from regarding my move to Virginia. I explained to the rep why my move was in such short notice. The rep asked me that if he could give me a good quote would i book with them that night. I informed him that I had not really had a chance to get any other quotes, and I had every intention to pursue other companies. The rep insisted saying that it was very short notice and if i wanted to guarantee that they could move me in the next couple of days, it would be advisable to go ahead and give them my checking account information at that time. I reluctantly gave it to them. I did however, pursue other companies to see if i could get a better quote. Team USA told me that they would fax over some forms for me to read, sign and fax back to them. 1 form was a form with my checking account information on it authorizing them to take my down payment. I was under the impression that they could not debit my account without my signature on that document, which they never got. I did find another company with a much better reputation, and business practices, who gave me a better quote. I agreed to go with that company.

On the morning of Oct 27, 2006 I noticed that Team USA had indeed debited my checking account for $604.69 without my signature on any of the forms that they wanted signed and faxed back to them. I called the company to inquire as to why they felt that they had the right to take money from someone's account without permission and I was told that it was allowed in the state of Florida if a person give a company verbal permission to do so. So my question to that statement is this, If that is true, what was the point in faxing me a form authorizing them to withdraw the funds from my account if they could do it without my signature. This company did absolutely nothing for the $604.69 that they debited from my checking account. I am willing to come to a compromise with them. I think returning $500.00 to my account would be a fair way to put this behind me.

Terry
Newport News, Virginia
U.S.A.