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  • Report:  #1158811

Complaint Review: TeamLava

TeamLava Storm8 Bakery story Restaurant story Fashion story Farm story 2 Dragon story Pet shop story Home design story In-app purchases, premium gift purchases, accidental use of premium paid coins and gems. Internet

  • Reported By:
    Ripoff_sue — Los angeles California
  • Submitted:
    Tue, July 01, 2014
  • Updated:
    Tue, July 01, 2014

When i purchased in-app gems, coins, gold, etc (for this purpose I will call the collection "paid stones" as each story has a different item used) to acquire premium items for the TeamLava games (pet shop story, restaurant story, castle story, farm story 2, fashion story, dragon story, bakery story, city metro, etc.) I did so responsibly.

When the first instance of spending the "Paid Stones" happened accidentally, i was shocked to realize there was no stop gap in place for me, the consumer, to confirm that I truly wanted to buy something for that game. I contacted the company and did not hear for them.  I also noticed that a significant amount of "Paid Stones" had decreased from my story. Because I read this happened to others I felt the need to speak up. 

the games themselves are truly fun to play, interact with others, and I've noticed that certain features are in some games but not others. One has the ability to unfriend a community, neighbor member. It would be helpful to have that all around.

i do want to continue playing as they have fun journeys. Beautiful graphics and the music is quality. I dont mind if the owner wants to be the top dog. Just not at my or your expense.

I used in app money from an iTunes card that I paid for with a credit card, so I'm not sure that will assist in the fair credit act.

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