Complaint Review: Telebrands

Don't buy EZCombs from Telebrands. When you place the standard order over the phone after a TV ad, there is no real person, only an automated attendant, who keeps you on the phone forever trying to get you to buy their "casual" or "evening" collection for "$7.99 including shipping", and several other products.

I kept saying "no" to all the offers, but stayed on the phone because I wanted to get the total amount I was being charged, so that I could make sure there were no hidden charges. The total never came. I should have been suspicious at that point.

I finally received my email confirmation 10 days later, but that email had no amount noted either. When I checked my credit card balance I saw I had been charged $51, when I was expecting it to be $24.00. When I called to ask why, I was told I had ordered the "evening collection" for $23.95. I said I had not ordered that product, and that it had been offered for $7.99. The CSR gave me a hard time about returning it, saying she could not take it back once it had been shipped. Finally, after I pressed really hard, she agreed to take it back. Sometime later, I will write again to this website to tell you whether or not I got the full refund she promised.

Lynnie
Santa Barbara, California
U.S.A.