Complaint Review: Telecircuit

This company is guilty of praying on elderly consumers. My 91 year old mother's phone service was switched from her current carrier to telecircuit and my mom was unaware of what had actually taken place until she could no longer call her children via long distance. She then reached out to her phone service provider and was informed by her previous company that she was no longer with them.  To her surprise she asked how was that possible as she never agreed to change her service.  A representative from her previous service reached out to me with the telecircuit number and I contacted them explaining that my mother was unaware of the change and that she was under the impression that any services changes were being made via her current company.  The TC rep stated to me he had my mother on a recorded line, but was not willing to allow me to hear the recording and kept referencing that my mom had given authorization.  After, several minutes of back and forth I asked that he remove the freeze he placed on my mother's phone line so that her service could be returned to her previous carrier and it was stated by Joe that he would remove the freeze and that I needed to pay $55.39 of a past due amount.  I explained that wasn't the issue and that the issue was I needed him to release the line. He stated OK...The very next day on the 28th her line was disconnected.  The previous service provider contacted me with a 6 digit code consisting of letters and numbers and stated this code needed to be removed inorder to restore my mom's service with her previous carrier.

Fast Foward to July 3rd 2017 I phoned 1-877-835-3247 and spoke with the next rep informing her of my previous conversation and after verifying my mother's information she stated that her line was disconnected and that the code could not be removed unlessshe paid the $55.39 (Unbelievable). So you are going force me to pay you $55.39 for a service I never authorized you to change, hold my phone line hostage by placing a freeze preventing another company from providing me service, and on top of that tell me that it was my 91 year old mother's fault that she misunderstood that she was being taken advantage of??? I stated i have researched your company as far back and 2008 for the same fraudulent act, and I am currently calling the FCC.  I said what you are doing is against the law.  Here are other complaints with the BBB on telecircuit along with their accountant information and smoke screen PO Boxes...