Teleflora Teleflora.com Shocked @ Customer Service Los Angeles, California
I am shocked by the treatment from Teleflora. I ordered Tulips for my mom on Mother's Day. The florist delivered roses. I called Teleflora to inform them of the incorrect flowers and "Angel" told me that I would receive a 30% discount off my next order and they would pick up the incorrect flowers and deliver the correct flowers the following day, which would of been Saturday. No biggie I could live with that. Saturday about 4pm, I called Teleflora again, this time speaking with "Charlene". She told me that she did not know why "Angel" told me the flowers would be delivered Saturday because the florist was closed. After endless discussion, I asked when would my mom's flowers be delivered and she told me that she "guaranteed they would be delivered tomorrow-Sunday-before 12pm". Ok, I would even be happy with that.
Sunday came and went. I tried "ALL" day to reach someone at Teleflora with no luck. Finally on Monday after being on hold for at least 30 minutes (regardless of the recording that I was next in line with an estimated wait time of 1 minute) I don't even know who I reached, but I immediately asked for a supervisor or manager. I spoke with "Camille the supervisor" and explained my situation. I asked her to refund my money and have the florist pick up the flowers. She put me on hold, came back and told me that the florist stated that the receiver was happy to receive her flowers and they would only refund 50% of my money because I had waited 4 days to call. I was absolutely shocked.
I tried calling the Teleflora corporate line and after being bounced around because this was not one person's department, and someone else's computer wasn't working correctly, I had somehow ended up at the main Teleflora line again.
I will never, ever, ever order through Teleflora again. They have no idea the business they lost. I do all the flower ordering for my company with deaths, babies, illnesses, etc and I will never order through them again. I will go back to ordering through the florist directly.
SHAME ON YOU TELEFLORA!