Telepacific Communication Worst.Service.Ever! Not only are their phone and data services lacking, their customer service is the worst of any communications company I have ever dealt with Los Angeles California
Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations.
The internet speed is very slow, they promise a speed and they provided a different one. Also I did not get listing in the yellow pages as promised. and the phone lines goes out many times during the day.
The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit.
My monthly bill should be $980.00 a month now it’s up to $1223.78 a month.
In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the 60 minutes calls.
When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. I told the representative, If I was given the correct rates I wouldn’t make those call, I would have called from home because I have a plan with Verizon to pay $30 a month for 500 minutes to Jordan.
I need a credit of $52.92 on this month bill for the call, and I need my monthly to be adjusted to $980.00 as promised before I signed the contract.
Also I need my T1 speed as promised not the slow speed they provided.