TelePacific & Mpower Communications Tom Norys And Rhonda Are Defrauding Us Beware! TelePacific & Mpower Communications are defrauding us and lied to us in writing, dealt with Tom Norys and Rhonda are defrauding us beware! Las Vegas Nevada
I tried several times to resolve this issue with Tom Norys, Rhonda, Telepacific corporate to no avail. Below is a copy of the claim I filed with the PUC. If any of you have had problems with Mpower ot Telepacific please let me know as I have a large law firm ready to begin a class action.
Below is a copy of the claim I filed with the California Publice Utilities Commison
(lets see if they help and if our tax dollars are going to a good cause)
Dear PUC: This is very simple. We added a new location and division to our business. When we spoke to Tom Norys the sales manager for telepacific he assured us in writing (which we can present all of these to you at anytime) that we would not be penalized with any fees since we are in fact just adding / transferring service. Therefore we stayed with telepacific based on these written assurances. Several months later we receive a bill for $8,000.00 for early termination! We contacted the department that sent us this bill (spoke to Rhonda @ 213-213-3308) and she basically called us liars and asked us to fax ( fax # 213-213-3309) her the emails from Tom Norys assuring us of no penalties. I faxed her right away and in fact called her to make sure she received it. Her reply was yes but she would need to confirm with Tom Norys! Wow talk about making us look like bandits. I even gave her our current locations info to further prove we are still a client of theirs! In addition to all this I also contacted Tom Norys and he AGAIN in writing re assured us that we are not to pay the fee and he promised in writing ot contact Rhonda directly. He even email me back that he did this and all was done. Based on this email we figured this was final. Last week we get another bill for $8,061.64! I again contacted Tom Norys via email and phone on October 25th 2007 and reminded him of his written assurance and advised him of this recent and fraudulent bill sent us. Needless to say as of today I have not heard from him. I can not risk having our credit affected for something we do not owe. What's really sad is that we are an existing client of this company and spend over $1,500 a month with them at our new location. This is just ridiculous. I plan to take copies of this claim to the media, the web forums, the bbb etc. In the meantime we ask that you please help us. God Bless
Bob
valencia, California
U.S.A.
1 Updates & Rebuttals
Justin
Bakersfield,California,
U.S.A.
Telepacific Communications DBA Arrival Communications Immoral and lacks ethics
#2UPDATE EX-employee responds
Wed, December 05, 2007
I worked for Arrival Communications for almost 2 years when Telepacific bought them out ($36 million deal). It is now Telepacific Communications DBA Arrival Comunications. I worked in Bakersfield, CA as a Network Technician II/Tier 3 Escalation Support.
The new company fired several (3) employees less than one month prior to the vesting of our $3500-$4000 retention plans. Various reasons were given for termination, but the fact still remains that Arrival fired the employees who were no longer needed to save them from having to pay the retention bonuses.
The way Telepacifc treats their customers is appalling as well. I work in the industry and with some of their customers. Many customers are unhappy, are being billed incorrectly, and dishonestly.
Take this from an employee who worked for Arrival and for Telepacifc; DO NOT PURCHASE SERVICE THROUGH THIS COMPANY, YOU MIGHT REGRET IT.
AT&T Offers better prices anyway. Arrival purchases services through AT&T, then resells them to Arrival customers under the guise of an Arrival service when AT&T is the one who has the phone number in their switch.