Complaint Review: Telular Corporation

I was sold a three year contract of service for TELGUARD to monitor and report via Cell Phone service attached to my current home security system. I was given a pamphlet that described how it worked and that it would be able to be controlled by my Blackberry / iPhone device. They offered three various forms of control: Arm/Arm Stay/Disarm.

I contacted the company and they told me that only two of the three (Arm/Disarm) were functioning and that the third function would be up and running within a month. Three months later they decided NOT to implement the "Arm Stay" feature which was a primary decision in signing the contract. This was because it provided additional protection while at home or away from home.

I like the service, yet when I was promised a specific product with specific functions, I feel as if I was mislead and deceived by the company/representatives. In the email I sent to the company, they responded with the fact my concerns were forwarded to the proper departments. It seems as if the department decided to pull the plug on the development of the remote control application for some reason, without providing any of it's customers any notice of change.

I think if a company sells a product with a contract of service (with an informational pamphlet describing all the functions it will provide,) they should be obligated to fulfill their end of this contract since as a end user I am required to pay the bill.