TEMO INC. TEMO SUNROOM False Warranty Advertisement Internet
I believe that Temo Inc. engages in false advertising regarding the warranty claims on their website to promote their products.
In the Greater Atlanta area, Carter’s Sunroom and Exterior is the only "Temo-certified installer." Unfortunately, they performed substandard work, from structural support issues with the sunroom to cosmetic flaws. Temo eventually provided a new door frame to address some of these concerns. However, to install the new frame, part of the Temo sunroom, including the roof, must be disassembled. Daelen of D Harrison Construction would need to lift the Temo roof by eight inches and disassemble one entire side of the sunroom for the installation.
Mark Nowicki of Temo Inc. provided instructions to Daelen on how to install the new door frame. We are concerned that this process may lead to future leaks or other issues. The Temo sunroom is already attached to our house, and during the installation, our gutter was cut. It appears that the Temo sunroom must be installed correctly from the start, as the sliding door and the main door were incorrectly installed.
The lifetime warranty that Temo proudly advertises on its website is worthless if issues with the sunroom arise or if it is improperly installed. Temo has ignored all of my emails since I raised concerns about the warranty and installation.
Additionally, the company refuses to provide the necessary engineering drawings, preventing Leon Anderson from submitting them to the building inspector, which is required for us to pass the inspection.
Now Temo Inc. is withholding engineering drawings from me that I need to pass the building inspection.
4 Updates & Rebuttals
Darrel
Calhoun,Georgia,
United States
To clarify Re: Unethical TEMO Inc. aka TEMO Sunroom
#5Author of original report
Mon, August 12, 2024
1. **False Advertising:** Temo’s marketing statements might have been misleading regarding the coverage of their warranty, particularly if these statements do not align with the actual terms and exclusions. 2. **Handling of Defective Products:** Temo may not stand by their products if the warranty excludes issues related to faulty installation, potentially leaving customers without recourse for legitimate defects. The installer was Temo-certified and recommended by Temo Inc. While the warranty excludes installation issues, Temo distances itself from problems caused by certified installers. The need for disassembly of the sunroom, including the walls and roof, highlights why the installation is excluded from the warranty. 3. **Withholding Information:** Temo’s refusal to provide essential documents, such as engineering drawings, could impede your ability to resolve issues effectively and understand the product’s specifications. This also affects the building inspection process. 4. **Customer Service and Accountability:** Temo’s lack of responsiveness and failure to address complaints about defective products and installation issues reflect poorly on their customer service and accountability. These points outline significant ethical concerns based on my experiences and issues with Temo Inc.
Darrel
Calhoun,Georgia,
United States
I do think you are TEMO employee
#5Author of original report
Mon, August 12, 2024
Readdress: I understand that the warranty certificate excludes installation issues. However, my concern is that Temo’s statement about needing to disassemble part of the sunroom could lead to future problems, which seems to be a significant issue regardless of the warranty’s coverage. Additionally, Temo withholding the engineering drawing from me limits my ability to address and understand these problems fully. My intention is to highlight these issues to warn other consumers who might face similar challenges. See the title.
Darrel
Calhoun,Georgia,
United States
Thanks, Corrupt TEMO employee for responding
#5Author of original report
Mon, August 12, 2024
Sure, you don’t work for Temo Inc., but consider this: Forget that I was scammed by Temo. If other customers need to claim a warranty to fix parts of a TEMO product, Temo’s statement—that "to install the new frame, part of the Temo sunroom, including the roof, must be disassembled”—could lead to significant problems in the future. You lack critical thinking. Thanks for covering up for an unethical company. What about Temo withholding the engineering drawing from me? Do you approve of that as well? I have the right to warn consumers.
Irv
United StatesWhy Can I See It???
#5Consumer Comment
Mon, August 12, 2024
Did you even bother to READ the warranty certificate you included here? The advertising you included very clearly states there is DEFECTIVE PRODUCT coverage as part of the warranty. You stated installation was faulty. What does the warranty certificate say is and is not covered? It's written in plain English and I say it within THIRTY SECONDS of reading that certificate. It says the warranty EXCLUDES INSTALLATION. If the installation was the problem, then very clear it is NOT covered and therefore there is no false advertising here and no, I don't work for them.