Complaint Review: Temo Inc.

I believe that Temo Inc. engages in false advertising regarding the warranty claims on their website to promote their products.

In the Greater Atlanta area, Carter’s Sunroom and Exterior is the only "Temo-certified installer." Unfortunately, they performed substandard work, from structural support issues with the sunroom to cosmetic flaws. Temo eventually provided a new door frame to address some of these concerns. However, to install the new frame, part of the Temo sunroom, including the roof, must be disassembled. Daelen of D Harrison Construction would need to lift the Temo roof by eight inches and disassemble one entire side of the sunroom for the installation.

Mark Nowicki of Temo Inc. provided instructions to Daelen on how to install the new door frame. We are concerned that this process may lead to future leaks or other issues. The Temo sunroom is already attached to our house, and during the installation, our gutter was cut. It appears that the Temo sunroom must be installed correctly from the start, as the sliding door and the main door were incorrectly installed.

The lifetime warranty that Temo proudly advertises on its website is worthless if issues with the sunroom arise or if it is improperly installed. Temo has ignored all of my emails since I raised concerns about the warranty and installation.

Additionally, the company refuses to provide the necessary engineering drawings, preventing Leon Anderson from submitting them to the building inspector, which is required for us to pass the inspection.

Now Temo Inc. is withholding engineering drawings from me that I need to pass the building inspection.