Tempe Dodge dishonest misleading dealership Tempe Arizona
My husband and I went into Tempe Dodge with our 2 young boys to purchase a minivan. We were already pre-approved by a lender.We were approved for $25k but it was to exceed 115% LTV (loan to Value) We had shared that information with them first because I am up side down in my current car. So I needed a dealer to help me out.
Tempe Dodge had found a 2002 Dodge Caravan that would work with my needs. They were still having a hard time with the LTV so they said lets pull your credit and see what kind of financing we can get for you. We said okay. My credit isn't perfect but its not bad either. They came back and said we can give you 12.9% for 72 months making my monthly payments around $462.They even circled it all down on a piece of paper.
We weren't sure about it because we didn't really like the van.It was just a stock model. We left because the kids were getting tired and talked about it and said well its only raising our payments by $20 thats not so bad. because my current monthly payments are $440.
So we called them up and said start the paperwork we will be their in 15 minutes. We got their they started the paper work. Mean while we thought they were going to go through their finance department and not use the loan I was already approved for.
We did the paper work even gave them $1500 down because that what they told us they needed to make the deal using their financing. Mean while during all the paper work we were filling out they asked for the check that I was holding that I was pre-approved for just to make a copy.
I gave it to them to make a copy. I asked for it back before we went into the finance office and the sales clerk kept telling me I will get it back when I go in the office. I though nothing of it, no big deal.
We finally got in the finance office and Michelle the finance person pulled out our pre approved check that we thought we weren't going to use. She had it all filled out with the amount we were going to finance. We were like wait a minute what happened with going through your bank. She didn't know anything about it so the desk clerk came in. He was nice at the begining working with us but than it came down to the end and said no I was working these numbers on the pre approval we had. We said than why did you pull are credit and say we can get you done at this. He never did answer.
Mean while our sales clerk didn't even come into the office. We were still dealing with the desk clerk. He just kept making up excuses to let us fall into the deal. He even had the nerve to say that his banks probably couldn't get us done or if they did it would be about 20% because the credit report they pulled showed my husband didn't even have any credit and I had very bad credit. So if that was the case than why did they say they could get us done at 12.9% Who knows? To mislead us.
We sat in there for a half hour talking to this desk clerk meanwhile he became more and more pissed off at us and we were beoming pissed off at him. We are not the ones that mislead him, they are the ones that mislead us. So lets just say no we didn't buy the car. If they are going to mislead us and try to make us feel bad like this was are only option they are wrong. I am sure that there is other dealerships out there who can help us out.
Now I have to go get a new check from the bank that approved us because they had filled it out. When they weren't suppose to I was the one that was suppose to fill it out.
I just want everyone to know out their that Tempe Dodge is very misleading and I would think twice before buying a new vehicle with them. Through all of this misunderstanding not one person appologised for the mistake. If they would have appologised it probably wouldn't have been a big deal. They wasted my families time when they new from the beginging they were misleading us. I hope you will think twice before going to Tempe Dodge to purchase a new vehicele. I sure won't be going to them to purchase a car and either will my family.
Lorrie
Mesa,, Arizona
Click here to read other Rip Off Reports on DELL
3 Updates & Rebuttals
Stick
phoenix,Arizona,
Why a car dealer can Rip you Off when it comes to car loans
#4Consumer Suggestion
Sat, July 27, 2002
Hi, Lorrie I have to say I am so sorry as to what happend to you. No, I do not work for Tempe Dodge or any other car dealer.
I am an Ex-car salesman that exposes what car dealers do to car buyers. One might say I have been trained by some of the best on how to rip off car buyers. Because I am not into ripping off people, I no longer sell cars.
Let's first chat here about credit. I have to ask you did Tempe Dodge talk to you about your credit in great detail? I bet Not. Car dealers have a big advantage over consumer because they can review a special credit report on you that you have no access to.
This special credit report that they have access to, reveals to them what is called your "Fair Isaac Score" My Fair Isaac Score is 780 so I know the true buying power of my credit. I also know how to increase my Fair Isaac Score because I understand how it all works.
I am willing to bet that Tempe Dodge did not show or tell you your "Fair Isaac Score" No car dealer wants a car buyer to know the true buying power of their credit.
Let me tell you what I was trained to do to car buyers. Let's say you have a Isaac score of say 700. I would say to you. "Do you remember taking a test in school and you got a 70% on a test ? We all know a 70% is a failing grade. Well your credit shows us that you have a Fair Isaac Score of 700.
So you have a 70% credit rating. Not the best mam, So I can't get you the best interest rate. I might be able to get you somewhere between 11.5 and 13.5. Do you understand your options are limited because of your credit's past!
Then I would get you to sign a car buying contract at say 13.5% maybe throw you a bone and give you 11.5%. After you sign all of the needed papers and go home. I would get you approved for 8% and scoop the difference.
Then I would have the finance company send the dealer a fat check for the difference between what you signed and what I got you approved for. If you are thinking of refinancing your home the same thing can and will happen to yo.
In the auto industy this is sometimes called "POINT PACKING" It is real easy for a car dealer to make you think that you do not have the best credit rating if you do not understand how your credit is TRULLY rated by the credit industry.
All general managers at all car dealers inform their finace managers to get you to sign the highest interest rate possible and then get you approved for the lowest rate possibe and SCOOP THE DIFFERENCE!
If you remember, I am willing to bet that Tempe Dodge's Finance manager was SO NICE when you were sign all of their documentation. They have to be SO NICE to you beacuse they want you to like them while they are BENDING YOU OVER!
Most car dealers motto is, sales people and finance managers both can go so much DEEPER if the car buyer thinks that the dealer's sales staff are nice to the car buyers.
Just think of the poor suckers that go to the same car dealer over and over again because they like the dealer's sales staff. You can bet they are getting bent over everytime they go back.
If you are in "your comfort zone" meaning you like everybody at the dealership, they can go deeper into your pocket for a bigger commision.
It is easy in the auto industry to bend over car buyers if the deception is properly presented.
I urge all car buyers to call 1-800-682-7654 and ask Experial/TRW why you can't have a copy of a credit report that reveals to you your "FAIR ISAAC SCORE with your "Profile Summary" I Feel that Experian/TRWs excuse will be a FAT LIE.
The credit industry does not want you to know your credit's true buying power so banks, car dealers, mortgage brokers and credit unions Yes I said Credit unions also can "BEND YOU OVER with a higher interst loan rate.
So don't be so fast to think what you signed for is what you are approved for.
Foot note:
Don't ever let a car dealer or any finance company talk to you about "Equifax" or "Trans UNION" type of credit report. Most all lenders and I mean all, want to see your "FAIR ISAAC SCORE"
Signed
The Great Thorn
Screw the car dealer before they screw you!
Lorrie
Mesa,Arizona,
I didn't purchase the Dodge Caravan.
#4REBUTTAL Individual responds
Fri, July 26, 2002
If you would have read my response I did not purchase the caravan and no matter what type of vehicle you purchase you are always going to be upside down unless you put down a BIG $$$$ down payment. I ended up buying a 2002 chevy venture fully load from Brown and Brown Chevy in Mesa. Jennifer in the intenet department was very help full. I got the van wholesale value.
Adolph
South Bend,Indiana,
Lotsa' money?
#4Consumer Comment
Sun, March 24, 2002
Holy cow! You were in the process of obligating yourselves to pay $34,764 ($462. X 72 + $1,500)for a 'stock model' Caravan? You'd REALLY be "upside down" in THAT vehicle for the next five years. You'd be married to it.
Better step back and look at the BIG picture.
Adolph