Tempurpedic Report Warranty Issues, Inner mattress Core Issues and Mis-sized Mattresses Lexington Kentucky
I have received three exchanges from Tempurpedic. Each time the inner core collapses within 6 to 9 months creating a huge hump in the middle of the mattress. The mattress should be 72 X 84, Cal King. The mattresses they send me are 72 x 82. The sheets do not fit and the bed is horrible.
The cost of the cal king was over $4,700.00. They are refusing to exchange for a Stearns and Foster which they now own and refusing to send out a technician. They sent an email stating that I am harassing them. Tempurpedic is an unethical company with horrible customer service. The executives make Millions in salaries and bonuses.
NAME AND TITLE TOTAL COMPENSATION PAY RANK BY TITLEIn MFG Durable industry Scott L. Thompson Chairman, President and Chief Executive Officer $19,854,617View details