Complaint Review: Terminix Goodlettsville TN - Terminix Does Not Honor Terminix Guarantee

On the terminix website it states: "We'll do whatever it takes to solve your pest problem. Including coming back at no cost, until pests are gone. If you're not 100% satisfied, we'll give you your money back.". I had both pest control and mosquito service done on 6/3/2018. I called back 3 weeks later around the 25th of June to customer service to let them know that the pest control did not get rid of the main pest I was trying to get rid of (centipedes) and I said I want to cancel and get a refund.

They said a manager will call me back in a day or two to discuss the issue before giving me a refund. I waited 3 days and no call. So I called terminix customer service again around the 28th of June and told them I would like a refund and no one has called me. They told me again a manager will call me in a day or so before giving me a refund. I waited 2 days and no call. I called terminix customer service again around the 1st of July and again 2 weeks later and was told the same thing and no one called me back.

I called again this month on 8/24/2018 and spoke to Jamie who said he will email all 3 managers (Christopher Bryant, Jon Hageman, & Chauncey Littlefield). He also sent me a copy of this email. It is now 8/28/2018 and I still have not heard from any manager regarding a refund. I ended up buying my own stuff to get rid of pest which has worked much better!!!