Terry Haynes dba Rescue Appliance Repair Amy Garcia, wife, answers the phone Damaged refrigerator in initial visit, took large deposit, caused leak and significant water damage, would not return for service Cincinnati OH
Called Rescue Appliance Repair to sceduled an immediate emergency refrigerator repair. Refrigerator was completely dead, no lights or signs of operation. Amy Garcia answered my call to the business and advanced my plea for service. Hours later, late at night, Terry Haynes showed up. He proceeded to dismantel and probe the back of the refrigerator.
Unassembling and tugging on various parts, a stream of high pressure water sprayed the area and he claimed to immediately turn off the water supply. Hurridly stuffing all the components back into the refrigerator, he proceeded to exit the home. Before leaving, he proclaimed the water was stopped and the refrigerator needed a circuit board. He wrote up an invoice and asked for an advance payment which I paid with the promise of returning the next morning.
After repeated calls to Amy who was answering the business phone and multiple promises later, he was a no-show. Most of a day passed before water was discovered leaking in the basement trough the wood floors above. The refrigerator leak caused significant water damage.
Days later, another appliance repair company disabled broken water lines and restarted the refrigerator, no circuit board needed. Terry Haynes does not know what he is doing, has no insurance to cover damages he causes and does not return phone calls.