Complaint Review: Terry Thompson

Ricoma Luminaris 

Absolutely horrible transfer paper, when I bought the printer, it came with transfer paper with lines on the back which worked great! Since it performed so well, I decided to order 200 more sheets of each over $500.00 in paper, Using the exact same settings I used with the original transfer paper and the same processing steps I got fail after fail. When I contacted the company letting them know my experience and requesting the original paper so I could fulfill an order I was told they didn't have that particular paper. I was the sent a link to Icolor to try their paper. 

They are refunding me for the paper which is great this just goes a little deeper for me, I run a small black veteran owned business, and this will be the first order I will not be able to fill on time. 

Completely frustrated and not understanding how such a large company would have this issue!