Complaint Review: Texas Music Emporium

I walked into the Texas Music Emporeum 2 weeks ago on a whim. I was going to the Guitar Center on the other side of the freeway, but missed my exit. After making a "u-turn" on the feeder street I had to wait for the light to change. I looked over to my right & noticed this small, (on the outside), musice store. I was able to change lanes at the last minute & went into the store to see if they could help me make a decision on whether to purchase a 6 string or a 12 string guitar. It was 30 years sinces I had even picked up to play, but my "grandsons" wanted to learn, so here I was.

After a few minutes of "delightful" conversation of them talking me "out" of a 12 string guitar, I not only made up my mind what I wanted to do, I actually purchased a 12 string in spite of their helpful suggestions. I was not even there to buy a guitar, but because of their "attitude" & desire to help, I spent money that I hadn't even planned on spending that night.

I could not be "more please" than I am about the experience that I had that evening. I even think I am going back to check about taking some lessons to get me on the right track!

Thanks again, Texas Music Emporeum

Sincerely,

David Hutchinson

I had purchased a Nady wireless mic system from TME for my father in law, which suprisingly enough did not work. The guys were patient, and when I did not have my reciept "on my body", they looked it up in thier records and did not hassle me one bit and after asking me a few questions replaced it with another that same day.

When the replacement stopped working, they sent it back to the manufacturer's representative and within 3 weeks found there had been a "bad run" on some of the product. They then gave me another "fresh" out of the box still in plastic, not once did they ever give me the impression that I was sh** out of luck or try to make me feel dumb.

I have always been told that when you show patience, it will be returned to you. Besides having loads of it, they are also a good group of guys to visit and shoot the breeze with, when they are not busy doing thier job, and that's all of them from JimRod on down.
Good Job Guys,
The Dave.

I had purchased a Nady wireless mic system from TME for my father in law, which suprisingly enough did not work. The guys were patient, and when I did not have my reciept "on my body", they looked it up in thier records and did not hassle me one bit and after asking me a few questions replaced it with another that same day.

When the replacement stopped working, they sent it back to the manufacturer's representative and within 3 weeks found there had been a "bad run" on some of the product. They then gave me another "fresh" out of the box still in plastic, not once did they ever give me the impression that I was sh** out of luck or try to make me feel dumb.

I have always been told that when you show patience, it will be returned to you. Besides having loads of it, they are also a good group of guys to visit and shoot the breeze with, when they are not busy doing thier job, and that's all of them from JimRod on down.
Good Job Guys,
The Dave.

I had purchased a Nady wireless mic system from TME for my father in law, which suprisingly enough did not work. The guys were patient, and when I did not have my reciept "on my body", they looked it up in thier records and did not hassle me one bit and after asking me a few questions replaced it with another that same day.

When the replacement stopped working, they sent it back to the manufacturer's representative and within 3 weeks found there had been a "bad run" on some of the product. They then gave me another "fresh" out of the box still in plastic, not once did they ever give me the impression that I was sh** out of luck or try to make me feel dumb.

I have always been told that when you show patience, it will be returned to you. Besides having loads of it, they are also a good group of guys to visit and shoot the breeze with, when they are not busy doing thier job, and that's all of them from JimRod on down.
Good Job Guys,
The Dave.

I had purchased a Nady wireless mic system from TME for my father in law, which suprisingly enough did not work. The guys were patient, and when I did not have my reciept "on my body", they looked it up in thier records and did not hassle me one bit and after asking me a few questions replaced it with another that same day.

When the replacement stopped working, they sent it back to the manufacturer's representative and within 3 weeks found there had been a "bad run" on some of the product. They then gave me another "fresh" out of the box still in plastic, not once did they ever give me the impression that I was sh** out of luck or try to make me feel dumb.

I have always been told that when you show patience, it will be returned to you. Besides having loads of it, they are also a good group of guys to visit and shoot the breeze with, when they are not busy doing thier job, and that's all of them from JimRod on down.
Good Job Guys,
The Dave.

I had purchased a Nady wireless mic system from TME for my father in law, which suprisingly enough did not work. The guys were patient, and when I did not have my reciept "on my body", they looked it up in thier records and did not hassle me one bit and after asking me a few questions replaced it with another that same day.

When the replacement stopped working, they sent it back to the manufacturer's representative and within 3 weeks found there had been a "bad run" on some of the product. They then gave me another "fresh" out of the box still in plastic, not once did they ever give me the impression that I was sh** out of luck or try to make me feel dumb.

I have always been told that when you show patience, it will be returned to you. Besides having loads of it, they are also a good group of guys to visit and shoot the breeze with, when they are not busy doing thier job, and that's all of them from JimRod on down.
Good Job Guys,

I for one am a long time Customer of TME, and personally know every employee there, even Big Jim, we've all on several occasions had conversations about random things, joking around with each other like a big group of freinds, and I'm offended that someone would say something like that. They've always treated me with the utmost respect and courtesy, and have always had the best deals. I've bought amps and guitars alike from their store and never had a problem with any, and whne Maintence for my amp came up TWO and a half years AFTER I bought it, they took care of it for FREE because of it's warranty.

i for one think that texas music emporium is an awesome store. It is way better to deal with them that guitar center. Also their prices are much better than guitar centers by far. My friend john has also taken lessons there and he says that they are awesome. The atmosphere is nice and the employees are very helpful. I will start going there first whenever i need something

They filed the following rebuttal to the above REBUTTAL:

Their email: juker@netcom.ca
Their name: Ben Juker

Their relationship to the company: Consumer Suggestion

Rebuttal:
Yeah, I dealt with a stereo shop that had the same attitude as you. They ticked me off because they lied to me about warranty and their return policy. They thought it was a big joke too... I've since told 100's of people exactly what happened to me and this retailer has lost both their reputation and 1000's in lost sales because they aren't trusted anymore.

You thought this was over when your customer left the store, well, folks are reading this report all through Houston, Texas, the U.S. and Canada.

Who would have thought courtesy and honesty was so important? I guess you just have to figure out how much business you can afford to lose over this incident...

They filed the following rebuttal to the above Rip-Off Report:



Their email: jimrod@texasmusicemporium.com

Their name: Jim Rod

Their phone number: 281-233-0100

Their relationship to the company: Owner



Rebuttal:

This lady is a little light in her loafers.

After 20 years of business i guess we deserve one complaint.