Texas RV Center Check your list twice and hold on to your pocket book, your being ripped Cleburne Texas
In January of 2008 I purchased a Montana RV from this company. I was given a walk-thru of the unit which I found to be extremely clean. It was nearly 30 degrees outside and the wind was blowing so alot of time was not spent outside. I ask questions inquiring if the appliances and air conditioner were all working and in good condition and was told that they were all in good working order that all of them had been checked out by their service department and had no problems. I noticed that the recall had not been done on the dometic refridgerator and insisted that be done. I noticed that there was not a spare tire in the rack under the trailer and the salesman said it would not be a problem. The gooseneck had to be changed to a fifh wheel and they agreed that it would be changed because they had one. I left that day to look at another RV unit near by and decided on the Montana and called Texas RV back. The salesman stated that the Rv did not come with a spare and I would have to pay for it, I refused. Knowing he was fixing to loose a sale he agreed to provide a spare. We returned two to three days later with a truck to pick up the unit. Again the salesman stated that everything was ready and the walkthru man would show us the trailer and explain how things work. I checked the hitch which had been changed, I checked the recall which was done. I ask the service man about the spare and he opened and closed the storage compartment stating he put the spare in, I looked in and a spare was in the storage. It was still in the thirtys outside but the service man stated that everything including the air conditioner was working. The salesman had the paperwork filled in and it was waiting on a signature. This is the downfall because many people do not read the fine print nor take the time to read all of the paperwork, which they count on and words are just words which can be lies. Again I ask if everything was working and in good order on the trailer and the salesman stated yes but to use it in two weeks to let them know how it works. I told him because of the weather I probably would not use it in two weeks and he said as soon as I could. In April a camping trip was taken and on trying the air conditioner it was found to blow hot air and the compressor would not work, a leak to the plumbing was found in the wall behind the shower and leaking to the ground, the spare tire that was provided had large chucks of rubber out of it and it was dry rotted. Closer inspection of the other four tires showed dry rot. The sewer pipe from the grey water tank was cracked and leaking. The fiberglass underneath the front was loose and sagging where the fifth wheel unit was. The black tank was emitting a horendus smell and the awning was full of pin holes. Contact was made with Texas RV Center about the problems. Texas RV Center said that they were not responsible for any of it because they only gave a two week guarentee and that was past. As a result I had to replace the air conditioner which cost around 600.00, replace the spare at over 100.00, repair the plumbing leak in the grey water tank and shower, replace the awning, replace everyone of the four trailer tires at over 400.00 and for several months I had to flush the black water tank which held crusted/dry sewer. A complete cleaning of the interior showed mud and filth behind ever plug switch and crevis of the RV and under the oven area the floor had buckled from apprantly being flooded. The hose to the fresh water tank was torn and the fresh water tank could not be filled. The hose had to be replaced. Texas RV Center took no responsibility for any of the repairs or replacements even though they were existing problems when the trailer was purchased. This was a costly venture due to the lies and coverups. This is FYI if you are searching out a place to buy an RV. Beware of this dealer and hold on to your pocket book, they have no reserve about misleading the consumer.
Bobbie
Tyler, Texas
U.S.A.
1 Updates & Rebuttals
TxRVCenter
Cleburne,Texas,
USA
No lies and cover-ups here...
#2
Tue, September 01, 2009
I feel like it is my duty as an employee of Texas RV Center, Inc. to respond to the things that this customer has said. We rarely get complaints about our service OR our inventory, so this really caught us off guard. We do the best we can to offer our customers a nice, clean, well taken care of RV and the service to match it. First I would like to explain how we operate and then I would like to address the specifics of this complaint.
Every RV that we buy (with the exception of a trade-in from time to time) I purchase myself from various bank repo auctions. We are not given any information about the owners, where the RV has been, or what repairs (if any) have been done to the units because the various privacy laws that are set in place from state to state prohibit the information from being disclosed. The only thing we get is the title which lets us know what state it mainly resided in.
After the RV is purchased at auction, and it arrives on our lot, we have someone go through and access the RVs condition, usually me, and from there decide if the carpet needs replacing, what furniture it needs (if any), what equipment is missing (if any) and so on
From there, we steam clean/hand clean the carpets in all of the RVs where the carpet is not replaced and then put plastic on the floors to preserve the cleanliness of the carpet.
We then send an RV technician in to check all of the RVs systems. All water valves, lines, holding tanks, and all plumbing lines are checked for leaks. We do a complete gas check including all appliances that run on gas like the refrigerator, stove, water heater, furnace, etc We also do a complete electrical check on 110 and 220 of the same above mentioned appliances as well as all lighting, slide-outs, and sound/entertainment systems. We check the A/C to make sure that it is running also by cycling it off and on several times. We also check the brakes and all running lights and gear. We pull the awning out and make sure that the canvas is free of tears, cracks, and pin holes as well as to make sure that the awning arms are operating properly and that it can open and close with ease. The tires are checked for leaks, the sidewalls are checked for any rot, and the tread depth is checked to ensure that the RV passes its safety inspection when the time comes.
After the tech is finished, we send a cleaning lady into the RV and she washes all the walls, all the furniture, breaks down all removable component parts such as air vent grills, stove top parts, refrigerator parts, microwave parts, ceiling fans, vent/exhaust fans, and most cabinet hardware and drawers to have them cleaned. We remove virtually anything that can be, within reason. Our ladies spend an average of about 3-5 days on each RV no matter how clean it was to begin with!!
We also have an exterior detail crew that removes all silicone from the RV and replaces it. This makes the RV look really finished but ultimately prevents leaks from occurring. We also re-seal the roof seams as well as all roof openings such as vent fans, A/C boxes, roof antennas, and much more.
Then it goes on the lot for sale.
Once it is sold, we send a second RV technician in to do another check of all of the same systems that were checked previously This second check ensure us that everything that could have been done to make this RV in tip top shape, has been done. Also, at this point, the RV is safety inspected by a state agent too. Before the customer even brings his/her truck back to hook on or before any paperwork is signed, we send the customer to examine the unit. We have all systems running and do a complete walk-thru of each and every RV that leaves our lot. They see their RV and everything in it working before they leave, and the customer is shown HOW TO work all appliances/systems on both gas as well as electric. We spend as much or as little time as we need to make sure that our customers are comfortable and feel confident about their purchase.
We also offer our customers a FREE warranty of two weeks and ask that the RV is taken out and used to make sure that all is in working order and that they are in fact happy with their purchase. If, by chance, that something does go wrong within the two weeks, we ask that the RV is brought back to us (within a reasonable amount of time) and we have no problem fixing/replacing anything that is necessary. We also sell extended warranties that cover virtually everything but the frame if our FREE warranty does not suffice. I do believe that we are the only RV dealership around that offers any type of warranty for FREE.
Now, to respond to Bobbies complaints
I feel like much of this could have been avoided if she would have taken the RV out and checked it herself like we ask all of our customers to do. We did in fact show her all of these things working and she did in fact sign a customer demo sheet that we require everyone to sign once they see their RV in working order that specifically says that all components of the RV were shown to them. These components included the A/C that she said was not working as well as the awning that she said had holes in it. We certainly understand that sometimes things just happen, and when they do, we are there to repair and fix whatever is needed within our FREE warranty time period.
As far as a spare tire is concerned, when our units arrive here, if the spare is there (and in good condition), we leave it and if its not, we do not add one. We do have good used tires and wheels for sale for $125 and occasionally throw one in the sale to close the deal The spares we have have all been tested for their tread depth and the sidewalls inspected for any dry rot. I cant believe that we would just throw anything in her underbelly without checking it to make sure that it is road worthy. Also, in reference to her claim that the four tires on the RV were dry rotted, I am not certain of the accuracy of that statement either. We are mandated by the state of Texas to do a highway safety inspection on each and every RV that is sold on our lot and that will travel the Texas highways, and tires are a critical part of that inspection process. Dry rot and tread depth are checked and properly gauged in every inspection. BUT, tires are also specifically stated in our warranty policy as a non-covered item.
There were no lies and cover-ups, and no promises that were not kept. We did exactly what we said we were going to do for her and when she left, and for several months after that, were under the impression that she was satisfied and that all was well with her RV. We gave a FREE warranty for two weeks and within that time frame never heard a thing from Bobbie. I feel like getting a phone call four months after a sale for warranty repairs (on a two week guarantee) was just too big of a stretch for us.