Texas Truck Sales - Texas Trucks of Dallas- Texas Trucks of Houston will do their absolute best to put you in the poor house! So far, 17 days out of 30, our truck has been broke down as they drag their feet to make repairs! Dallas Texas
On July 17, 2009 we gave Texas Truck Sales in Dallas, TX a $5000 down payment on a 2006 Peterbilt 387. On July 20, 2009 we paid the remaining balance of the down payment in the amount of $6000 (this delay was due to Texas Truck Sales waiting on the contract, which turned out to be dated July 17,2009 and 1st payment due on 8/17/09).
On July 22, 2009 we took possession of the truck (this delay was due to waiting for the finance company to call and do a telephone interview).
On July 24, 2009 we returned the truck to Texas Truck Sales in Dallas because the guages were completely inoperable. We were assured by Tony Guerra that their mechanic would take care of the electrical problem.
July 29, 2009 (5 days later) we picked up the truck and were assured everything was repaired.
8/1/09 we loaded in Bryan, TX going to Denver. The guages were not working properly and also found the 13 speed transmission would not shift correctly. When you "split the gears" the transmission would jerk something terrible. We had to drive the truck like a 9 speed. Also found an air leak under the truck, that when the truck was turned off, the airbags on the truck would leak all the way down.
8/3/09 While in Denver called Tony Guerra and reported the malfunctions. He said bring the truck back and they would make the necessary repairs.
8/5/09 Delivered in Houston and went straight to Dallas. Returned the truck to TexasTruck Sales.
8/6/09 Went to Texas Trucks to get something out of the truck and found their mechanic had pulled the dash and was swapping the wires around behind the guages. I reported this to Tony Guerra and he said he would talk to the mechanic. I explained to Tony that the mechanic would have the wiring to the guages so messed up that it would take more time to correct.
Today is the 17th of August and the truck is still not repaired. Tony Guerra and his boss, Tony Ortiz from the Houston location even tried to make us pay for 1/2 the cost of a $1300 part. After involving the finance company they agreed to absorb the cost.
No one will ever call me back, when I call them they are usually "with a customer" and when I do talk to them they can't keep their stories straight. We have been given the runaround from both the Dallas and Houston locations.
I have ask for a report detailing the repairs that have made and as of today 8/17/09 I have not received any information.
These people have NO regard for people who have to work for a living. We have been broken financially. Since we paid the down payment on 7/17/09, we have made 1 Denver trip. Today we are still waiting for the truck to be fixed.
Texas Truck Sales even told me they were talking to the finance company to make payment arrangements for our first payment. Are you kidding me, who do they think they are. What about the rest our bills. I asked if Texas Trucks would reimburse us for all the money we have lost while waiting on the repairs....Of couse, that was not an option.
I asked Tony Ortiz about getting our money back....He explained to me "This is not like returning something to Wal-Mart." Does he think I am a complete idiot or what!?
We have tried to remain patient and handle this situation professionally, but patience has gone from thin to none. Everyday is another excuse! How long will this continue? These people could care less is we are not working because of their unwillingness to follow through and make the repairs in a timely manner.
The lack of concern to provide good customer service is astounding! The fact that we have been financially exhausted is no concern of Texas Truck Sales. We have purchased several trucks in the past and never encountered the situation we have found ourselves in with Texas Truck Sales!
We found the truck through truckpaper.com. PLEASE BEWARE and steer clear of Texas Truck Sales. Everyday we wait on this truck is more money lost and at this point I wander what else we will lose.
Texas Truck Sales: 3430 Irving Blvd, Dallas, TX 75247 Tony Guerra
Texas Truck Sales: 3700 McCarty Dr., Houston, TX 77029 Tony Ortiz
3 Updates & Rebuttals
Tony
Dallas,Texas,
USA
Bias report
#4
Tue, September 22, 2009
With the customers satisfaction in mind we dilligently worked on their unit to ensure that they could return to work as soon as possible. In order to do this we had to give them priority and put a hold on the delivery of equipment to other customers. Why did they neglect to mention that during the time we had possesion of their unit we not only worked on it but sent it to William's Truck Repair Shop for a second professional opinion. They did not mention this because it was at this shop for a week while we all waited since we could not tell the mechanics at William's shop to stop everything they are doing and work on our unit right away. Not only did we absorb the cost of replacing the inoperable part along with the labor cost, we paid William's shop for their time as well. Why would the customer neglect to mention this period of seven days or the two days it took for the part availabilty due to shipping from out of state? The customer also failed to mention that all gauges with the exception of the load gauge worked properly. According to the mechanics at Dallas Peterbilt and William's Repair Shop this gauge is not available on all trucks and does not restrict the operation of the truck. The customer decided to turn down several loads during the repair process which was a bad business desicion on their part. After all was said and done they recieved their truck in working condition with all required repairs made.
rkale
Grandview,Texas,
USA
13 Days later...
#4
Wed, August 19, 2009
8/18/09 Received a call from Texas Truck Sales in Dallas informing that our truck repairs were complete and we could pick the truck up.
Upon arriving at Texas Truck Sales we started the truck and found 2 guages still not operating correctly! No one there seemed to have any answers on how to fix the problem.
Tony Guerra asked us if we would take possession of the truck. I told him we would not take possession until the truck was properly repaired. Again, they did not know what to do to fix it.
I took photo's of the gauges and we went to Dallas Peterbilt to get a professional opinion. On our way to Dallas Peterbilt, the representative from the finance company called. He said he had just got off the phone with Tony Guerra and was told all the repairs were complete. I explained that this was not true and what our plans were.
Upon arriving at Dallas Peterbilt we were referred to a mechanic who explained that after the module interface had been replaced the gauges had to be re-programmed.
We returned to Texas Truck Sales and explained our findings. Then the response was they had to see what the cost would be and get approval from their parts department.
After learning that Dallas Peterbilt would charge a 1 hour labor charge of $107, Tony Guerra gave me $100 cash and sent us on our way. We took the truck to Dallas Peterbilt and had the gauges re-programmed. The actual cost was $128.05.
I must say that I was quite surprised that we were called to come pick up the truck and find the repairs not complete. Did they think we would not notice 2 gauges sweeping back and forth? Did they actually think we would just take possession of the truck when the repairs were not completed?
I am just glad to have the truck back and I hope I never have to deal with Texas Truck Sales ever again. I also hope that anyone who reads this will never deal with them either!
rkale
Grandview,Texas,
USA
Lost Approximately $9000.00
#4
Tue, August 18, 2009
I forgot to mention in my original report that to date we have lost approximately $9000.00 or more while waiting for the truck to be repaired.