Complaint Review: TFP International Inc.

I ordered both black and colored ink from this company. When I received the ink I found the box it came in was saturated in ink. I opened the box and found all of the little boxes that contained the ink cartridges were also leaking. When I opened the little boxes, I discovered ink all over the inside of the boxes and the cartridges. I cleaned one off as best I could and replaced my current empty black cartridge with the new one. I tried to use the printer and there was nothing on the paper except a few broken lines. I replaced the color ink and all that came out was a very pale yellow.

I called the company on their toll free number and was walked through a long set of instructions that included taking each ink case out of the box and wiping the area where the ink comes out briskly with a wet paper towel. I did this. I also got covered with ink. I was then told to hold the case under warm running water for a couple minutes, then set the case down on a paper towel with the side where the ink came out resting on the paper until morning and let it bleed a bit. "We fill our cartridges fuller than most, and I guarantee that this will work." The next morning two of the cartridges were well bled. In fact, I was glad I had placed a piece of plastic under them or my cabinets would have been ruined.

I tried one of the black cartridges that had bled and my printer acted as if their were no ink in the container. I called again and we told to rub where the ink comes out again with a paper towel and he again told me it would work. It didn't. At this point they had made me feeling like a dumb customer that couldn't follow their "simple" instructions. "Mam, if you did as I explained, they'd be working by now! We've been in business almost 20 years. I've had to help a lot of people with situations like this."

After a second 45 minute phone call, and ink all over my hands, face and printer, I gave up! I followed what I was asked to do, I hung up the phone, threw all the stuff back in the box, dumped it all in a plastic bag, sat it by the side of my desk and ordered ink from my printer company. It worked just fine. It was not my printer, as "TFP" had suggested.

This company is a rip off. Stay away!