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  • Report:  #1499016

Complaint Review: TGBDM

TGBDM xBorder Ecommerce, TGBDM admittedly sent me the wrong merchandise

  • Reported By:
    MARK — WILDOMAR California United States
  • Submitted:
    Fri, August 21, 2020
  • Updated:
    Fri, August 21, 2020

The order number: SGZH00EGHG-10000011

Sunglasses

HELO MATTE CHAMPAGNE + DEEP BLUE / TURQUOISE CO              $40.26

 shipping                                                                                                                    $12.00

                                                                                                                        I paid $52.26  total

but They shipped me a different model  - LORETO PALLADIUM CO    I don't want these sunglasses, i want the ones i ordered and paid for.  they are telling me that if i pay and ship them back, they will refund the cost of my original ordered sunglasses.

in other words i paid $40.26 for the sunglasses and $12 shipping and if I pay another $12 to ship back the sunglasses i receved but didn't order, they will refund me $40.26

It was their error and I am required to pay $24 shipping and they pay 0.  I think this was bait and switch.  They admit fault but want me to pay all expenses.




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