THE AC OUTLET If you cancel the transaction, they Charge a processing fee even if purchases are over the phone Hallandale Florida
I purchased an AC unit from the https://www.theacoutlet.com over the phone, and they held the unit because they wanted me to sign an authorization form for the charge before they release the unit. Since I couldn't get a local installer to install the unit that I purchased over the phone, I decided to install the unit with a local company instead.
I contacted The AC Outlet, and let them know that I purchased a unit through a local company and refund the price for the unit I bought from them. They took several days before answering me, and instead of refunding me the money, they offered me a five percent discount on the total price. I told them again that I had already purchased a different unit.
After serveral days of back and forth emails, they refunded my credit card a partial refund, with a 5 percent processing fee because that is their policy listed on their website. The thing is that I was never told about those terms when I purchased the unit on the phone. How can they apply this rules to people that purchase on the phone from them? The unit was never shipped.
Again, the total charged to my credit card was $2,523.62, and AC Outlet refunded me a total of$2,397.44. Their explanation for the partial refund was that the terms for cancelling a transaction calls for a 5 percent processing fee, as listed on their website. The objection that I have for that explanation is that I did not purchase the AC unit on their website.
I purchased the unit over the phone, and I was not told about all of their terms of the transaction. How can they expect me to know their terms of purchase listed on their website. Their sales agent should have explained to me all of their terms if they were to expect me to abide by them.
I don't think that I should have to pay a transaction fee of 5 percent when the purchase was conducted over the phone, and not explanation was given by the sales representative about what to expect. How come they needed a credit card authorization form sign by me before they release the unit, but they did't have any problem on keeping the 5 percent fee withouth this form. I don't recomend doing business with this company. They will hold on to your money and take a good chunk of it if you happen to cancel the transaction. Terrible customer service.