The AC Outlet theacoutlet.com Shipped a damaged heat pump and will not replace, repair or refund Hollywood Florida
I placed an online order for a 2 ton heat pump on 9/9/20. When I received the shipment I found that it was dented on the top of the unit, the fan would not turn and the coil was also bent. I sent pictures to the seller but was advised to file a damage report with FedEx the shipping company, which I have done. Meanwhile I haven't gotten any response and I need to install the heat pump. I was told that I could install it damaged and file a warranty claim to the manufacturer. All of my other options were at my expense, such as pay for the return shipping and get a partial refund, pay for replacement parts, sell it to someone else and reorder from them. This was my worst online purchase problem.