The Blade Shop Thebladeshop.com 48 day run-around without refund! Knoxville, Tennessee
On 9/5/09 I placed an order for 6 knives for my collection that cost $281.00. Approximately 1 week later after not getting a ship date or an order update, I called The Blade Shop customer service and was told that the items were not in stock and that the estimated delivery was going to be over a month. I canceled the order on 9/13/09 and was told the refund would go back to my account in 5-7 business days. When 2 weeks had past I called customer service and was told that it would clear within the next 3 days. On 10/6/09 I called again and was told that it was a computer thing and that the check was in the mail. I contacted my bank and contested the charge on the same day. On 10/25/09 I received a note from my bank stating that the Blade shop did not dispute my claim and that they would refund my the money. I called on the 28th and was told that a manager would have to handle the problem and that he would call me back later in the day. Not being called back I contacted them again and was told that the manager was very busy and that he was getting to call backs on this day. On 11/2/09 after never being called I was finally patched through to the manager Will Bhagnon and was told that because I initiated a bank investigation that it was my banks responsibility to refund me the money. I told Mr. Bhagnon that my bank stated that the Merchant would refund the money he told me that that is not how the process works. After apoximately 5 minutes of discussion of why he could not refund my money he finally agreed to contact the bank himself and that he would then follow up with me via phone. I hung up and contacted my bank and after being on hold for over 12 minutes I was told that the Blade Shop was responsible for the refund but because they had not taken the appropriate action that she would go ahead and credit my account but that $281 would be in a hold status for 45 days to ensure the company had a chance to dispute the refund. As of 4:30pm on 11/02/09 Mr Bhagnon has not followed up with me nor do I expect him to. My overall experience with this company has been horrendous. If the company would have communicated with me on their lack of stock of the merchandise I probably would not have placed the order in the first place. I have never had such a problem with getting a refund and their lack of concern and failure to contact me to rectify the problem is totally unacceptable. I would not recommend this company to my worst enemy and I hope to prevent this from happening to others. Thank you for help in this matter. sincerely....
3 Updates & Rebuttals
DMOOR
United States of AmericaTHESE SAME PEOPLE OPERATE TACTICAL GUN ARMORY
#4REBUTTAL Owner of company
Tue, November 17, 2009
BEWARE. THESE ARE THE SAME FOLKS WHO OPERATE WWW.TACTICALGUNARMORY.COM AND WWW.YOURDEFENSEGEAR.COM IN KNOXVILLE, TN. THEIR WEB SITES ALL LOOK A LIKE AND THEY HAVE THE SAME P.O. BOX NUMBER IN KNOXVILLE - 5800. THEY ARE FRAUDS. I HAVE HAVE FILED COMPLAINTS WITH THE FBI'S INTERNET FRAUD COMPLAINT CENETER, THE ATTORNEY GENERALS OFFICE OF THE STATE OF TN, AND THE FEDERAL TRADE COMMISSION. I HAVE EVEN CONTACTED THE LOCAL NEWS STATION AND THE PERSON WHO DOES THE CONSUMER FRAUD/RIP OFF STORIES.
THEY DO NOT DELIVER THE PRODUCTS THEY PROMISE AND DO NOT REFUND YOUR MONEY WHEN REQUESTED TO DO SO. EVERYONE WHO HAS COMPLAINTS AGAINST THEM ON THIS SITE AND (((ROR REDACTED))) HAVE THE SAME STORY. THEY ALSO OPERATE A WEB SITE CALLED TAC LIGHTING.
IT IS ALL FRAUDLENT ACTIVITY. THE OWNER IS LISTED AS EDDIE LOVEDAY AND THE MANAGER IS WILL CHAGNON. THIS PLACES WILL NOT REFUND YOUR MONEY OR EVEN RETURN YOUR PHONE CALLS AND E-MAILS. THERE NUMERS ARE 877-291-1328 AND 877-291-1328. CHECK THEM OUT ON THE KNOXVILLE BETTER BUSINESS BUREAU WEBSITE.THEY ARE RATED AN "F" AND HAVE HAD OVER 177 COMPLAINTS FILED AGAINST THEM. GOOGLE THE OWNERS NAME AND THEIR COMPANY NAMES TO SEE ALL THE COMPLAINTS AGAINST THEM .
FILE COMPLAINTS AGAINST THEM TOO! BUYERS BEWARE!
BUYERS BEWARE - BUYERS BEWARE! SPREAD THE WORD AND FILE YOUR OWN COMPLAINTS TOO!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.DMOOR
United States of AmericaTHESE SAME PEOPLE OPERATE TACTICAL GUN ARMORY
#4REBUTTAL Owner of company
Tue, November 17, 2009
BEWARE. THESE ARE THE SAME FOLKS WHO OPERATE TACTICAL GUN ARMORY IN KNOXVILLE, TN. THERE WEB SITES ALL LOOK A LIKE AND THEY HAVE THE SAME P.O. BOX NUMBER IN KNOXVILLE - 5800. THEY ARE FRAUDS. I HAVE HAVE FILED COMPLAINTS WITH THE FBI'S INTERNET FRAUD COMPLAINT CENETER, THE ATTORNEY GENERALS OFFICE OF THE STATE OF TN, AND THE FEDERAL TRADE COMMISSION. I HAVE EVEN CONNTACTED THE LOCAL NEWS STATION AND THE PERSON WHO DOES THE CONSUMER FRAUD/RIP OFF STORIES.
THEY DO NOT DELIVER THE PRODUCTS THEY PROMISE AND DO NOT REFUND YOUR MONEY WHEN REQUESTED TO DO SO. EVERYONE WHO HAS COMPLAINTS AGAINST THEM ON THE SITE AND (((ROR REDACTED)))AVE THE SAME STORY. THEY ALSO OPERATE A SITE CALLED TAC LIGHTING. IT IS ALL FRAUDLENT ACTIVITY. THE OWNER IS LISTED AS EDDIE LOVEDAY AND THE MANAGER IS WILL CHAGNON. THIS PLACES WILL NOT REFUND YOUR MONEY OR EVEN RETURN YOUR PHONE CALLS AND E-MAILS.
BUYERS BEWARE - BUYERS BEWARE! SPREAD THE WORD AND FILE YOUR OWN COMPLAINTS TOO!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.Flynrider
Phoeix,Arizona,
U.S.A.
For future reference
#4Consumer Suggestion
Tue, November 03, 2009
Mr. Bhagnon was correct when he explained how the dispute works.
When you go to your credit card issuer and dispute a charge, they reverse the charge then offer the merchant an opportunity to respond. In this case, the merchant would not have contested the reversal. They couldn't because they wouldn't be able to prove that you got the merchandise that they charged you for.
When an item is under dispute, you don't have to pay it. Eventually, lacking a response from the merchant, the charge would disappear.