Complaint Review: The Blue Book

The Blue Book Building & Construction Network / thebluebook.com / BB-Bid is a complete sham and waste of time, money and effort.

 In 2013, my company signed up with the Blue Book to access their database of construction projects that we could bid on. Their sales rep was excellent and convinced us to sign a two year contract based on his assurance that we would be getting numerous, viable leads for projects that would increase our sales and profitability. After over a year and half of committing a significant amount of time above and beyond their subscription fee to data mine the information, taking precious time away from the effort of making real sales and struggling with their system, we still have not gotten a single lead that we feel is worth submitting a bid on.

 Despite complaining to our sales rep and his boss that the system was not working for us, and letting them know that we have had zero success with their product, they said there was nothing they could do. When we asked to be released from our contract, the sales rep and then his manager refused. They were adamant that the problems we were having were from our not using the system correctly and not from their product. To prove our sincerity, I allowed them to train additional staff on the product, again, and followed through with their suggestions and even exhibited at their “The Blue Book Showcase” in Denver, CO. All of which resulted in nothing but additional wasted time, manpower and money.

 We have never encountered another company that had such disregard for customer satisfaction. We have repeatedly let them know that we have gotten $0 of value out of their service and were deeply dissatisfied but they just do not care.

 We have been polite and sincere in our request to be released from the contract based on that fact that their product is not a good fit for our company. All of our efforts have fallen on deaf ears and continue to be refused. Based on our experience, we want to make sure anyone else considering signing up for this terrible service knows what they are getting into. The Blue Book is the worst company we have ever dealt with and the service they provide is absolutely worthless.