Complaint Review: The Book Cellar - TBC - Thebookcellar.com

I purchased a Children's Living Bible from thebookcellar.com, and on January 8th, I received an email from "Your friends at TBC", stating that the order was successfully processed.

To date, OVER TWO MONTHS LATER, I STILL have not received the Bible, a refund, nor a response from TBC!

I have written them NUMEROUS emails about this, but received no response whatsoever.

Most of the emails were sent to Customer Service (cs@thebookcellar.com), but I sent the last ones to EVERY email listed under "Contact Us" on their web site: info@thebookcellar.com, cs@thebookcellar.com, billing@thebookcellar.com, ds@thebookcellar.com, support@thebookcellar.com, and advertising@thebookcellar.com, but still I received no reply.

I haven't been able to find a phone number, so I couldn't call to see if I could get some answers that way.

I am SO frustrated with this situation. This is a Rip Off, and I don't know what I can do to get the Bible -- or a refund.

H
Redlands, California
U.S.A.