The Brandy's Automotive Brake Job Rip-off Naperville, Illinios
I recently was in the market for a brake job on my four year old Mazda Protege. I was given an estimate of for $450.00 to replace the front pads and rotors. I decided to not have the work done upon receiving the estimate and start to do little research. By the way they charge $10.25 for the "Free Brake Inspection".
I went to the internet to research the parts that were supposedly needed for the job. The Pads were $37.50, the Rotors were $108.00. Total for parts 145.50 plus parts.
Part bill Brandy's Estimate $330.00 plus two hours labor.
I then went to my brother-in-law a mechanic, we replaced the brakes and rotors our self, but even the rotors could have been turned saving the $108.00.
So here is what we learned, check Brandy's Automotive Estimates closely against other bids. Don't fall for their BS lines on how damage you have on your car.
Find a mechanic you can trust.
PS the shop manager was swearing at another customer as I left after double charging him the retail price of a tire they had put on his wife's car.
Bad customer service, rude employess, not professional at all.
Karl
Naperville, Illinios
1 Updates & Rebuttals
G
Berkeley,Illinois,
U.S.A.
CHEAP AND CHRONIC COMPLAINERS NEVER SEIZE , DO THEY??
#2UPDATE EX-employee responds
Thu, July 19, 2007
I AM AN EX-AMPLOYEE OF BRANDY'S AUTO (SERVICE MANAGER) AND WHEN I READ THIS COMPLAINT (EVEN THOUGH A LITTLE LATE) I WAS AMUZED BY HOW CHEAP AND STUPID SOME PEOPLE CAN BE. ALTHOUGH I WORKED FOR BRANDY'S I FEEL UN-BIASED TO RESPOND TO THIS COMPLAINT.
DEAR OWNER
IF YOUR BROTHER IN LAW WAS A MECHANIC , WHY THE HELL DIDN'T YOU TAKE YOUR CAR TO HIM IN THE FIRST PLACE TO GET IT FIXED??MAYBE BECAUSE HE WAS A BACK ALLEY MECANIC AND YOU WERE AFRAID HE WOULD F** IT UP??
AND WHY ARE YOU COMPARING PRICES ON PARTS THAT YOU GOT FROM A WHOLESALE DISCOUNT AUTO PART STORE TO THE PRICES OF BRANDY'S(OR ANY OTHER REPUTABLE AUTO SERVICE ESTABLISHMANT) AND EXPECTING TO BE THE SAME?? MOST TIMES THE QUALITY AND WARRANTIES ON PARTS FROM BRANDY'S OR OTHER ESTABLISHMENTS AND WHOLESALE AUTO PART STORES ARE NIGHT AND DAY. YOU WANT CHINESE MADE DISC ROTORS GO TO PEP BOYS OR AUTOZONE AND TAKE YOUR CHANCES.
AND IF YOU WERE SUCH AN INFORMED AND QUALITY CONCERNED CONSUMER , WHY THE f**k DIDN'T YOU TAKE YOUR CAR TO THE DEALER WHERE YOU MOST LIKELY WOULD HAVE GOTTEN A HIGHER PRICE QUOTE AND WOULD NOT PIPPED A SQUEAK.
AN EDUCATED CONSUMER AND NOT A PISS-A** CONSTANT COMPLAINER THAT COMPARES APPLES TO ORNAGES AND SCREAMS BLOODY MURDER TO MUSK HIS INABILITY TO FUNCTION AS AN EDUCATED HUMAN BEING, WOULD HAVE ASKED FOR AN ESTIMATE AND THEN COMPARED THE TOTAL WORK (WITH SAM BRAND PARTS) TO OTHER FACILITIES (LIKE DEALERS OR CHAIN REPAIR SHIOPS) AND WOULD HAVE MADE HIS MIND UP AFTERWARDS , HAVING ALL THE FACTS IN.
BUT NO. YOU THOUGHT BY CALLING YOUR BACK ALLEY MECHANIC IN-LAW AND GETTING PARTS FROM PEP BOYS OR AUTOZONE AND DOING THE JOB YOURSELF IS COMPARABLE TO WHAT THE REPAIR FACILITIES LIKE BRANDY'S SHOULD CHARGE. GROW THE F* UP, USE YOUR ENERGY TO DO PRE-BUY SEARCH AND GET THE FACTS IN BEFORE YOU START ACTING LIKE A LITTLE WOMAN ROAMING THE INTERNET AND SCREAMING BLOODY MURDER.
I GUESS WHERE YOU WORK THEY DONT PAY YOU FOR YOUR TIME AND IT IS AMAZING HOW YOU HAVE NOT OPENED UP A REPAIR FACILITY AND PUT EVERYONE ELSE INCLUDING BRANDY'S OUT OF BUSINESS.
TO WRAP-UP I RESIGNED FROM BRANDY'S (CAROL STREAM SVC. MANAGER) YEARS AGO AND DID NOT PART ON BEST TERMS WITH THE OWNERSHIP , BUT ONE THING I CAN VOUCH KNOWING HOW THAT COMPANY OPERATES IS THAT THEY NEVER OVERCHARGE OR TRY TO SCREW A CUSTOMER OUT OF THEIR MONEY. THE CUSTOMER ALWAYS WAS AND I AM SURE STILL IS THE N#1 PRIORITY AT BRANDY'S AND KNOWING HOW THE OWNERS WERE ALWAYS READY TO TAKE OUR HEADS OFF(ALL STORE MANAGERS) IF WE DID NOT TAKE CARE THE CUSTOMERS, I FIND THIS PERSONS STORY A FICTION ONE.
GEORGE