Complaint Review: The-buying-group.com

Ordered bath and body ingredients from this company several times.The last time (7/28/06) I got an incomplete order, using a shipper other than what I paid for, and no other communication as to what happened to the rest of my order.

Tried intermittent contact through their link on their site, and by email, several times each. Tried phoning them without a reply.Can't even find the phone number anymore.Tried faxing too. 7/28/06

Payment was made on 7/28/06 through Paypal to Acorn Apothecary, Inc. Contact E-Mail: sales@the-buying-group.com. There supposedly is some contact person named Rachel Ratledge.

This is what shows up on their website when I access my account:

Order Information
Order #5463 (EO Co-op Paid PP)
Order Date: Friday 28 July, 2006 Order Total: $77.88

Delivery Address
xxxxxx xxxxxxx
xxx x xxxx xxxxx xxxxx xxxxx
xxxxxxx, xx xxxxx
United States
Shipping Method
UPS (1 x 8.95lbs) (Ground)
Products
1 x White Soap Display $9.00
1 x 8oz Jojoba $6.00
1 x 4oz Ambra de Nepal $11.50
1 x Vinyl Gloves $6.50
1 x 5x5 Wax Paper Sheets $8.60
2 x 3.5x3.5 H2O Bags $7.00
1 x Sweet Vanilla Co-op 1 Pound $20.00

Billing Information
Billing Address
xxxxxx xxxxxxx
xxx x xxxx xxxxx xxxxx xxxxx
xxxxxxx, xx xxxxx
United States
Payment Method
PayPal 1
Sub-Total: $68.60
UPS (1 x 8.95lbs) (Ground): $9.28
Total: $77.88

Order History

07/28/2006 Pending
07/28/2006 EO Co-op Paid PP
I received the first, second, and sixth items only, and they were shipped USPS Priority Mail at the 2 LB rate on 09/28/2006. (I still have the box.) The return address on the box is:

www.the-buying-group.com
PO BOX 387
NORTHFORK, WV 24868

It's like either I or they have entered the Twilight Zone regarding making contact. My emails and fax were polite. They've always been attentive in the past.

They owe me 46.60 and whatever the difference I overpaid for shipping. Or just send me the products I didn't get. Simple.

luganrn
Chicago, Illinois
U.S.A.