Complaint Review: The Collection

Service at The Collection is a Rip Off!!
I understand that dealer service can be expensive (even though I don't drive a Ferrari) but I did not expect the LIES.

I went in for an oil change on my Audi S4- after about half an hour the service advisor called me back into his office to tell me there was about $900 of other service needed on my car. I was shocked because among these charges was: $185 to change my air filter- I asked why so expensive and the advisor said it was because I had a S4 and the air filter part "is at least $100"
I didnt believe him - and took 20 minutes of arguing to refuse more service. So I called another Audi dealer- air filter $35. Then I proceeded to walk over to The Collection's own part's dept- air filter $45!! and not even in stock.

Also, The Collection wanted $190 for a wheel alignment- I refused even after the advisor went into these detailed descriptions of my wheel angles and blah blah blah..but took my car to a alignment specialty mechanic. The alignment was $60 there BUT after checking my wheels-the specialty mechanic said he would NOT do the alignment because there was NO need! He showed me his computer to prove it, charged me $40 for the check-up and I was on my way.

The Collection might be big and fancy - but it's a fraud. Service advisor Leo- you are a fraud!

Omid
Miami, Florida
U.S.A.