Complaint Review: The Concorde Collection

They have the worst customer service I have ever heard of.  I ordered a bracelet for Mothers day 4 weeks in advance thied to find out shipping information like a tracing code. 

They say it takes 7 to 10 days for shipment.  They don't say it takes 5 days to process your order and then they ship it.  They charge you 5.95 shipping, When i recieved the item it had .55 cents worth of regular post office stamps.  What do they us the rest of the money? 

The jewerly was not as described it had a hinge and in the picture there was no such thing I though from the picture in the catalog that it was decorated completely areound the bracelet it is not.  The hinge does not work.  Am sending back which I have to pay for .